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For Companies At a Glance
- Tasks: Provide 1st–2nd line IT support and manage device setups.
- Company: Supportive tech company based in Edinburgh, near Waverley Station.
- Benefits: Competitive salary, flexible working, and opportunities for skill development.
- Why this job: Join a collaborative team and enhance your skills in modern IT solutions.
- Qualifications: Experience with Microsoft 365 and good troubleshooting skills.
- Other info: Great career growth potential in a dynamic work environment.
The predicted salary is between 36000 - 36000 £ per year.
Change Digital are recruiting on behalf of our Edinburgh based client an IT Support Engineer with Modern Workplace experience, someone confident with Microsoft 365, Entra ID, and Intune, not primarily on‑prem AD/Exchange to join a small, supportive IT team where you’ll handle day‑to‑day support while developing deeper skills in device management, identity, and cybersecurity.
The Role
- Provide 1st–2nd line support
- Support onboarding/offboarding and device setup
- Manage Intune‑enrolled Windows/iOS/Android devices
- Assist with M365 admin, identity, and access management
- Support security monitoring, incident response, patching, and compliance
- Contribute to improvement and automation projects
Essential
- Solid understanding of IT fundamentals (Windows, networking, identity)
- Service desk or 1st line experience
- Knowledge of Microsoft 365 and basic Intune concepts
- Good troubleshooting and communication skills
- Understanding of basic security principles (MFA, phishing, compliance)
- Proactive and keen to develop
Desirable
- Hands-on Intune experience
- Exposure to O365 admin (Exchange Online, SharePoint, Teams)
- Knowledge of Defender/Sentinel
- Understanding of Entra ID/Conditional Access
- Relevant Microsoft certifications
This is an excellent opportunity to join a supportive collaborative and rewarding company offering a flexible working pattern and excellent overall package. Please forward your CV for immediate consideration.
IT Support Engineer in Livingston employer: Change Digital – Digital & Tech Recruitment
Contact Detail:
Change Digital – Digital & Tech Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Livingston
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise with Microsoft 365, Intune, and device management. This can really set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot issues with M365 or manage devices. Being ready to demonstrate your problem-solving skills can make a big difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Engineer in Livingston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365, Intune, and any relevant IT support roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Show Off Your Troubleshooting Skills: In your application, give examples of how you've tackled tricky IT issues in the past. We love seeing candidates who can think on their feet and solve problems effectively, so let us know how you’ve done this before!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences. This helps us understand your fit for the role quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Change Digital – Digital & Tech Recruitment
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft 365, Intune, and Entra ID. Be ready to discuss how you've used these tools in past roles or projects. The more specific examples you can provide, the better!
✨Show Off Your Troubleshooting Skills
Prepare to talk about your approach to troubleshooting. Think of a couple of scenarios where you successfully resolved issues, especially in a service desk or 1st line support context. This will demonstrate your problem-solving abilities.
✨Communicate Clearly
Since communication is key in IT support, practice explaining technical concepts in simple terms. You might be asked to describe how you would help a non-technical user with a common issue, so keep it straightforward and relatable.
✨Be Proactive and Eager to Learn
Express your enthusiasm for developing your skills further, especially in areas like cybersecurity and device management. Mention any relevant certifications you're pursuing or projects you're working on to show your commitment to growth.