At a Glance
- Tasks: Provide friendly IT support and troubleshoot technical issues for colleagues.
- Company: Dynamic tech company in Edinburgh with a focus on service excellence.
- Benefits: Competitive daily rate, hands-on experience, and a collaborative work environment.
- Other info: Contract role until the end of 2026 with opportunities for growth.
- Why this job: Join a proactive team and enhance your IT skills while making a real impact.
- Qualifications: Experience in IT support, strong communication skills, and problem-solving abilities.
The predicted salary is between 24000 - 36000 £ per year.
Change Digital are recruiting on behalf of our technology client an experienced and proactive IT Support Analyst to join the team on a contract through to the end of 2026. Following recent team changes, our client is bringing in additional support to maintain service levels and ensure business continuity.
If you’re a hands-on IT professional who delivers exceptional technical support and outstanding customer service, experience with macOS or Google Workspace is a bonus—not essential.
What You’ll Be Doing:
- Provide friendly, responsive IT support to office-based and remote colleagues
- Manage and resolve tickets in line with SLAs, helping prioritise support queues
- Troubleshoot and support meeting room AV systems
- Maintain accurate asset tracking and user access management
- Follow, update and create documentation for systems and processes
- Support a wide SaaS application stack, including user provisioning
- Assist with basic network troubleshooting (Wi-Fi, LAN, connectivity)
- Resolve a wide range of technical issues from hardware failures to user account problems
What You Bring:
- Proven experience in a hands-on IT support role
- Strong communication and interpersonal skills
- Experience supporting macOS and Apple hardware
- Confidence troubleshooting AV equipment to ensure smooth, “plug-and-play” meeting experiences
- Basic understanding of networking fundamentals
- Familiarity with SaaS administration
- Excellent problem-solving skills and the ability to work independently
If you are immediately available and have the required skills, please forward your latest CV for immediate consideration.
IT Support Analyst employer: Change Digital – Digital & Tech Recruitment
Join a forward-thinking company in Edinburgh that champions innovation and quality in software development. With a hybrid work model, competitive salary, and excellent benefits, you'll thrive in a collaborative environment that prioritises employee growth and embraces modern engineering practices. This is an opportunity to make a meaningful impact while working alongside talented professionals in a dynamic B2C/SaaS setting.
Contact Details:
Change Digital – Digital & Tech Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Change Digital – Digital & Tech Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Change Digital – Digital & Tech Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Change Digital – Digital & Tech Recruitment!
✨Direct Apply to Change Digital – Digital & Tech Recruitment
Let's not forget to apply directly through the Change Digital – Digital & Tech Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Change Digital – Digital & Tech Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Change Digital – Digital & Tech Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Change Digital – Digital & Tech Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
