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For Companies At a Glance
- Tasks: Provide friendly IT support and troubleshoot technical issues for colleagues.
- Company: Dynamic tech company in Edinburgh with a focus on service excellence.
- Benefits: Competitive daily rate, hands-on experience, and a collaborative work environment.
- Why this job: Join a proactive team and enhance your IT skills while making a real impact.
- Qualifications: Experience in IT support, strong communication skills, and problem-solving abilities.
- Other info: Contract role until the end of 2026 with opportunities for growth.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Change Digital are recruiting on behalf of our technology client an experienced and proactive IT Support Analyst to join the team on a contract through to the end of 2026. Following recent team changes, our client is bringing in additional support to maintain service levels and ensure business continuity.
If you’re a hands-on IT professional who delivers exceptional technical support and outstanding customer service, experience with macOS or Google Workspace is a bonus—not essential.
What You’ll Be Doing:- Provide friendly, responsive IT support to office-based and remote colleagues
- Manage and resolve tickets in line with SLAs, helping prioritise support queues
- Troubleshoot and support meeting room AV systems
- Maintain accurate asset tracking and user access management
- Follow, update and create documentation for systems and processes
- Support a wide SaaS application stack, including user provisioning
- Assist with basic network troubleshooting (Wi-Fi, LAN, connectivity)
- Resolve a wide range of technical issues from hardware failures to user account problems
- Proven experience in a hands-on IT support role
- Strong communication and interpersonal skills
- Experience supporting macOS and Apple hardware
- Confidence troubleshooting AV equipment to ensure smooth, “plug-and-play” meeting experiences
- Basic understanding of networking fundamentals
- Familiarity with SaaS administration
- Excellent problem-solving skills and the ability to work independently
If you are immediately available and have the required skills, please forward your latest CV for immediate consideration.
IT Support Analyst employer: Change Digital - Digital & Tech Recruitment
Contact Detail:
Change Digital - Digital & Tech Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world and let them know you're on the hunt for an IT Support Analyst role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on common IT support scenarios. Think about how you'd handle specific technical issues or customer service challenges. We want you to shine when it comes to showcasing your problem-solving skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role, which is always a bonus.
✨Tip Number 4
Check out our website for the latest job openings. Applying directly through us not only gives you access to exclusive roles but also helps us match your skills with the right opportunities. Let’s get you that IT Support Analyst position!
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on IT support experience. We want to see how you've tackled technical issues and provided exceptional customer service in previous roles. Don’t forget to mention any experience with macOS or Google Workspace!
Show Off Your Skills: In your application, be sure to showcase your problem-solving skills and your ability to work independently. We love candidates who can troubleshoot effectively and manage their time well, so give us examples of when you've done just that.
Be Personable: Since this role involves a lot of communication, let your personality shine through in your application. We’re looking for someone who can provide friendly and responsive support, so don’t hesitate to show us your interpersonal skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Change Digital - Digital & Tech Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around macOS and Google Workspace. Be ready to discuss your hands-on experience with these systems and any troubleshooting you've done in the past.
✨Show Off Your Customer Service Skills
Since this role involves providing friendly IT support, think of examples where you've gone above and beyond for a colleague or customer. Highlight your communication skills and how you handle tricky situations.
✨Familiarise Yourself with the Company’s Tools
Research the specific SaaS applications the company uses. If you can, try to get some hands-on experience with them before the interview. This shows initiative and helps you speak confidently about your ability to support their tech stack.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would troubleshoot common IT issues. Prepare a few scenarios where you successfully resolved technical problems, focusing on your thought process and the steps you took to find a solution.
