IT Service Manager (Edinburgh)

We're hiring: IT Service Manager

We're seeking a detail-driven and experienced IT Service Manager to take ownership of system health, performance, and stakeholder satisfaction across the technology estate. If you're passionate about keeping services stable, secure, and continuously improving, this role offers the ideal opportunity to make a lasting impact.

As an IT Service Manager, you’ll play a central role in incident response , service monitoring, and process optimisation, while maintaining a strong focus on governance, audit compliance, and communication. This is a hands-on role where leadership, technical insight, and operational rigour all come into play.

What you’ll be doing:

• Managing system reliability, scalability, and performance through monitoring and automation
• Leading incident response and resolution efforts, including stakeholder updates and post-incident reviews
• Driving continuous improvement initiatives based on data, feedback, and audit insights
• Ensuring service-level compliance, audit readiness, and strong documentation practices
• Building productive relationships with internal and external stakeholders
• Overseeing infrastructure-related projects and vendor contracts to meet business needs

What we're looking for:

• 3+ years in Service Delivery, Site Reliability, or Incident Management roles
• Strong understanding of infrastructure (e.g. VMs, containers, patching, certificates)
• Confident user of Jira and Confluence for incident, change, and knowledge management
• Experience managing SLAs, audits, and supplier performance
• Excellent communication skills across both technical and business-facing audiences
• Calm and methodical under pressure, with a collaborative and accountable approach

Interested in applying or want to learn more? Let’s start the conversation.