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For Companies At a Glance
- Tasks: Manage system health, incident response, and service monitoring for optimal performance.
- Company: Join a dynamic tech company focused on innovation and stakeholder satisfaction.
- Benefits: Enjoy flexible working options, professional development opportunities, and a collaborative culture.
- Why this job: Make a real impact by improving services and building strong relationships in a hands-on role.
- Qualifications: 3+ years in Service Delivery or Incident Management; strong technical and communication skills required.
- Other info: This role offers a chance to lead projects and enhance your career in IT management.
The predicted salary is between 36000 - 60000 £ per year.
We’re seeking a detail-driven and experienced IT Service Manager to take ownership of system health, performance, and stakeholder satisfaction across the technology estate. If you’re passionate about keeping services stable, secure, and continuously improving, this role offers the ideal opportunity to make a lasting impact.
As an IT Service Manager, you’ll play a central role in incident response, service monitoring, and process optimisation, while maintaining a strong focus on governance, audit compliance, and communication. This is a hands-on role where leadership, technical insight, and operational rigour all come into play.
What you’ll be doing:
- Managing system reliability, scalability, and performance through monitoring and automation
- Leading incident response and resolution efforts, including stakeholder updates and post-incident reviews
- Driving continuous improvement initiatives based on data, feedback, and audit insights
- Ensuring service-level compliance, audit readiness, and strong documentation practices
- Building productive relationships with internal and external stakeholders
- Overseeing infrastructure-related projects and vendor contracts to meet business needs
What we’re looking for:
- ~3+ years in Service Delivery, Site Reliability, or Incident Management roles
- Strong understanding of infrastructure (e.g. VMs, containers, patching, certificates)
- Confident user of Jira and Confluence for incident, change, and knowledge management
- Experience managing SLAs, audits, and supplier performance
- Excellent communication skills across both technical and business-facing audiences
- Calm and methodical under pressure, with a collaborative and accountable approach
Interested in applying or want to learn more? Let’s start the conversation.
IT Manager/ict Manager employer: Change Digital – Digital & Tech Recruitment
Contact Detail:
Change Digital – Digital & Tech Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Manager/ict Manager
✨Tip Number 1
Familiarise yourself with the latest trends in IT service management and incident response. Being knowledgeable about current best practices will not only help you during interviews but also demonstrate your commitment to continuous improvement.
✨Tip Number 2
Network with professionals in the IT service management field. Attend industry events or join online forums where you can connect with others who are already in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed system reliability and incident responses in your previous roles. Having concrete stories ready will showcase your experience and problem-solving skills effectively.
✨Tip Number 4
Demonstrate your understanding of tools like Jira and Confluence by discussing how you've used them in past projects. Highlighting your proficiency with these platforms can set you apart from other candidates.
We think you need these skills to ace IT Manager/ict Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Service Delivery, Site Reliability, or Incident Management. Emphasise your technical skills, particularly with infrastructure and tools like Jira and Confluence.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT service management and detail how your experience aligns with the responsibilities outlined in the job description. Mention specific examples of incident response and continuous improvement initiatives you've led.
Showcase Communication Skills: Since excellent communication is key for this role, consider including examples in your application that demonstrate your ability to communicate effectively with both technical and non-technical stakeholders.
Highlight Leadership Experience: If you have experience leading teams or projects, make sure to highlight this in your application. Discuss how your leadership has contributed to system reliability and stakeholder satisfaction.
How to prepare for a job interview at Change Digital – Digital & Tech Recruitment
✨Showcase Your Technical Knowledge
As an IT Service Manager, it's crucial to demonstrate your understanding of infrastructure components like VMs and containers. Be prepared to discuss specific technologies you've worked with and how they relate to system reliability and performance.
✨Prepare for Incident Management Scenarios
Expect questions about your experience in incident response and resolution. Think of examples where you successfully managed incidents, including how you communicated with stakeholders and what steps you took to prevent future occurrences.
✨Highlight Continuous Improvement Initiatives
Be ready to talk about how you've driven continuous improvement in previous roles. Use data and feedback to illustrate your points, and mention any audit insights that led to significant changes in service delivery.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication across technical and business audiences, practice explaining complex concepts in simple terms. Prepare to discuss how you've built relationships with stakeholders and ensured their satisfaction.
