At a Glance
- Tasks: Provide top-notch IT support and resolve user issues in a dynamic environment.
- Company: Join a forward-thinking company with a focus on customer service excellence.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for professional growth.
- Other info: Flexible hours with potential evening and weekend shifts; great for building your career.
- Why this job: Make a difference by helping users and enhancing their tech experience.
- Qualifications: Experience in IT support and strong troubleshooting skills are essential.
The predicted salary is between 40000 - 45000 £ per year.
Do you have excellent customer service skills? Are you experienced providing 1st and 2nd line IT support? You will be working on a rotating shift pattern between the hours of 7am - 8pm. It's hybrid working, 2 days in the office and 3 from home (5 days in office initially during training).
Responsibilities include:
- Day-to-day user support and liaison with IT Service Desk in other global offices to resolve issues.
- Management/support of remote working.
- Mobile device support, including BlackBerry, iPhone or Android devices.
- AV and VC overflow support.
- Setting up new joiner IT equipment.
- Accurate ticket logging of all IT incidents and service requests whilst managing and owning individual ticket queue within the Service Management solution.
Requirements:
- Previous experience in an IT support role.
- Good analysis and troubleshooting skills of all IT incidents.
- Able to work effectively alone and within your team or project.
- Work in accordance to ITIL processes and procedures.
- Intermediate to advanced skills in Office 365.
- Microsoft Windows 10, Microsoft Active Directory, Microsoft Windows Server.
- CRM software.
- Remote working solutions e.g. Building PCs and troubleshooting support issues.
- Flexibility: may occasionally be required to work evenings and weekends.
For more information please get in touch asap.
Service Desk Analyst / IT Support Technician (Fixed Term) in Glasgow employer: Change Digital – Digital & Tech Recruitment
Join a dynamic and supportive team as a Service Desk Analyst, where your excellent customer service skills will be valued in a hybrid working environment that promotes work-life balance. With opportunities for professional growth and development, you will be part of a collaborative culture that prioritises employee well-being and offers the chance to engage with global IT teams. Enjoy the unique advantage of flexible working arrangements while contributing to meaningful IT support initiatives.
Contact Details:
Change Digital – Digital & Tech Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst / IT Support Technician (Fixed Term) in Glasgow
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We think you need these skills to ace Service Desk Analyst / IT Support Technician (Fixed Term) in Glasgow
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Change Digital – Digital & Tech Recruitment, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Change Digital – Digital & Tech Recruitment can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Change Digital – Digital & Tech Recruitment will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Change Digital – Digital & Tech Recruitment
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Change Digital – Digital & Tech Recruitment. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Change Digital – Digital & Tech Recruitment.
