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- Tasks: Provide top-notch IT support and manage user issues in a global company.
- Company: Join a prestigious global company based in the heart of Glasgow.
- Benefits: Hybrid working, competitive salary, and a supportive work environment.
- Why this job: Enhance your IT skills while making a real difference for users worldwide.
- Qualifications: Experience in IT support and strong customer service skills required.
- Other info: Flexible hours with opportunities for growth in a dynamic team.
The predicted salary is between 30000 - 42000 £ per year.
Do you have excellent customer service skills? Are you experienced providing 1st and 2nd line IT support? Would you like to work for a global company who operate from prestigious offices in the centre of Glasgow? You will be working on a rotating shift pattern between the hours of 7am - 8pm. Please only apply if you are able to work during these hours. There is a 12 month and 6 month role available. It's hybrid working, 2 days in the office and 3 from home.
Main responsibilities include:
- Day-to-day user support and liaison with IT Service Desk in other global offices to resolve issues
- Management/support of a large pool of laptops
- Management/support of remote working
- Management of user administration
- AV and VC overflow support
- Managing spare PCs, upgrades and replacements
- Accurate ticket logging of all IT incidents and service requests whilst managing and owning individual ticket queue within the Service Management solution
Your skills will include:
- Previous experience in an IT support role
- Good analysis and troubleshooting skills of all IT incidents
- Excellent communication skills with strong customer service focus and good attention to detail
- Ability to perform well under pressure and use initiative
- Able to work effectively alone and within your team or project
- Work in accordance to ITIL processes and procedures
- Intermediate to advanced skills in Office 365
Technical skills:
- Microsoft Windows 10, Microsoft Active Directory
- Microsoft Windows Server
- MDM solution (Blackberry UEM & Intune)
- CRM software
- Remote working solutions eg. VPNs and Citrix
- Building PCs and troubleshooting support issues
- Highly motivated and willing to continually update knowledge and skill sets
Flexibility: may occasionally be required to work evenings and weekends. This is a fantastic opportunity to join this leading company who offer a great working environment. For more information please get in touch asap.
Service Desk Analyst - FTC in Glasgow employer: Change Digital – Digital & Tech Recruitment
Contact Detail:
Change Digital – Digital & Tech Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst - FTC in Glasgow
✨Tip Number 1
Get to know the company culture! Research their values and mission, and think about how your skills align with them. This will help you stand out during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've demonstrated your customer service skills or solved IT issues. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Desk Analyst - FTC in Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills: We want to see how your excellent customer service skills shine through in your application. Make sure to highlight any relevant experiences where you've gone above and beyond to help users, as this is key for the Service Desk Analyst role.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Mention your experience with 1st and 2nd line IT support and any specific tools or technologies listed in the job ad.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Change Digital – Digital & Tech Recruitment
✨Know Your Stuff
Make sure you brush up on your technical skills, especially around Microsoft Windows 10, Active Directory, and Office 365. Be ready to discuss your previous IT support experiences and how you've tackled specific issues. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Customer Service is Key
Since this role heavily focuses on customer service, prepare examples of how you've provided excellent support in the past. Think about times when you went above and beyond for a user or resolved a tricky issue. This will highlight your strong communication skills and customer-centric approach.
✨Get Familiar with ITIL Processes
Understanding ITIL processes is crucial for this position. Brush up on the basics and be prepared to discuss how you've applied these principles in your previous roles. This shows that you can work efficiently within established frameworks and contribute to the team's success.
✨Show Your Flexibility
The job requires some flexibility with working hours, so be ready to discuss your availability. If you’re open to working evenings or weekends, mention it! This demonstrates your commitment and willingness to adapt to the needs of the team and the company.
