At a Glance
- Tasks: Provide top-notch IT support and manage user issues in a global company.
- Company: Join a prestigious global company based in the heart of Glasgow.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive work environment.
- Other info: Great career growth opportunities in a dynamic and flexible workplace.
- Why this job: Make a real difference by helping users and enhancing their tech experience.
- Qualifications: Experience in IT support with strong communication and troubleshooting skills.
The predicted salary is between 30000 - 40000 € per year.
Do you have excellent customer service skills? Are you experienced providing 1st and 2nd line IT support? Would you like to work for a global company who operate from prestigious offices in the centre of Glasgow? You will be working on a rotating shift pattern between the hours of 7am - 8pm. Please only apply if you are able to work during these hours. It's hybrid working, 2 days in the office and 3 from home (5 days in office initially during training).
Main responsibilities include:
- Day-to-day user support and liaison with IT Service Desk in other global offices to resolve issues
- Management/support of a large pool of laptops
- Management/support of remote working
- Management of user administration
- Mobile device support, including BlackBerry, iPhone or Android devices
- AV and VC overflow support
- Managing spare PCs, upgrades and replacements
- Setting up new joiner IT equipment
- Accurate ticket logging of all IT incidents and service requests whilst managing and owning individual ticket queue within the Service Management solution
Your skills will include:
- Previous experience in an IT support role
- Good analysis and troubleshooting skills of all IT incidents
- Excellent communication skills with strong customer service focus and good attention to detail
- Ability to perform well under pressure and use initiative
- Able to work effectively alone and within your team or project
- Work in accordance to ITIL processes and procedures
- Intermediate to advanced skills in Office 365
Technical skills:
- Microsoft Windows 10
- Microsoft Active Directory
- Microsoft Windows Server
- MDM solution (Blackberry UEM & Intune)
- Collaboration Tools (MS Teams, Zoom)
- CRM software
- Remote working solutions eg. VPNs and Citrix
- Building PCs and troubleshooting support issues
Highly motivated and willing to continually update knowledge and skill sets. Flexibility: may occasionally be required to work evenings and weekends. This is a fantastic opportunity to join this leading company who offer a great working environment. For more information please get in touch asap.
Service Desk Analyst - 12 month FTC in Glasgow employer: Change Digital – Digital & Tech Recruitment
Join a global leader in the IT sector, where you will thrive in a dynamic and supportive work environment located in the heart of Glasgow. With a strong emphasis on employee development, hybrid working options, and a culture that values collaboration and innovation, this role as a Service Desk Analyst offers you the chance to enhance your skills while contributing to a prestigious company. Enjoy the benefits of working in modern offices, alongside a team dedicated to providing exceptional customer service and technical support.
Contact Detail:
Change Digital – Digital & Tech Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst - 12 month FTC in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Desk Analyst role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Brush up on your IT support skills and be ready to showcase your troubleshooting prowess. Practice common interview questions and think of examples that highlight your customer service skills.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It shows you’re keen and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Don’t miss out!
We think you need these skills to ace Service Desk Analyst - 12 month FTC in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service skills and IT support experience. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Service Desk Analyst position and how your skills can benefit us at StudySmarter. Keep it friendly and professional!
Show Off Your Technical Skills:We’re looking for someone with solid technical know-how. Be sure to mention your experience with Microsoft Windows, Office 365, and any other relevant tools. This will help us see you as a strong candidate right away!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Change Digital – Digital & Tech Recruitment
✨Know Your Stuff
Make sure you brush up on your technical skills, especially around Microsoft Windows 10, Active Directory, and Office 365. Be ready to discuss your previous IT support experiences and how you've tackled specific issues in the past.
✨Customer Service is Key
Since this role heavily focuses on customer service, think of examples where you've gone above and beyond for a user. Prepare to share how you handle difficult situations and maintain a positive attitude under pressure.
✨Familiarise Yourself with ITIL
Understanding ITIL processes will give you an edge. Brush up on how these frameworks apply to service management and be prepared to discuss how you've implemented them in your previous roles.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and the tools they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
