At a Glance
- Tasks: Provide top-notch IT support and resolve user issues in a dynamic environment.
- Company: Join a forward-thinking company with a hybrid working model.
- Benefits: Enjoy flexible working hours, competitive pay, and opportunities for growth.
- Other info: Work in a collaborative team with global connections and career advancement.
- Why this job: Make a difference by helping users and enhancing their tech experience.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 40000 - 45000 £ per year.
Do you have excellent customer service skills? Are you experienced providing 1st and 2nd line IT support? You will be working on a rotating shift pattern between the hours of 7am - 8pm. It's hybrid working, 2 days in the office and 3 from home (5 days in office initially during training).
Responsibilities include:
- Day-to-day user support and liaison with IT Service Desk in other global offices to resolve issues.
- Management/support of remote working.
- Mobile device support, including BlackBerry, iPhone or Android devices.
- AV and VC overflow support.
- Setting up new joiner IT equipment.
- Accurate ticket logging of all IT incidents and service requests whilst managing and owning individual ticket queue within the Service Management solution.
Requirements:
- Previous experience in an IT support role.
- Good analysis and troubleshooting skills of all IT incidents.
- Able to work effectively alone and within your team or project.
- Work in accordance to ITIL processes and procedures.
- Intermediate to advanced skills in Office 365.
- Microsoft Windows 10, Microsoft Active Directory, Microsoft Windows Server.
- CRM software.
- Remote working solutions e.g. Building PCs and troubleshooting support issues.
- Flexibility: may occasionally be required to work evenings and weekends.
For more information please get in touch asap.
IT Service Desk Analyst (FTC) in Glasgow employer: Change Digital – Digital & Tech Recruitment
As an IT Service Desk Analyst with us, you'll join a dynamic team that values excellent customer service and technical expertise. Our hybrid working model promotes a healthy work-life balance, allowing you to thrive both in the office and at home. We offer continuous professional development opportunities and a supportive work culture that encourages collaboration and innovation, making this an ideal environment for those looking to grow their careers in IT.
Contact Details:
Change Digital – Digital & Tech Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst (FTC) in Glasgow
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Change Digital – Digital & Tech Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Change Digital – Digital & Tech Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Change Digital – Digital & Tech Recruitment!
✨Direct Apply to Change Digital – Digital & Tech Recruitment
Let's not forget to apply directly through the Change Digital – Digital & Tech Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Analyst (FTC) in Glasgow
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Change Digital – Digital & Tech Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Change Digital – Digital & Tech Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Change Digital – Digital & Tech Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
