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For Companies At a Glance
- Tasks: Provide friendly IT support and troubleshoot technical issues for colleagues.
- Company: Dynamic tech company in Edinburgh with a focus on collaboration.
- Benefits: Competitive daily rate, hands-on experience, and a supportive team environment.
- Why this job: Join a proactive team and enhance your IT skills while making a real impact.
- Qualifications: Experience in IT support, strong communication skills, and basic networking knowledge.
- Other info: Contract role until the end of 2026 with opportunities for growth.
The predicted salary is between 25000 - 30000 £ per year.
Change Digital are recruiting on behalf of our technology client an experienced and proactive IT Support Analyst to join the team on a contract through to the end of 2026. Following recent team changes, our client are bringing in additional support to maintain service levels and ensure business continuity.
If you’re a hands-on IT professional who delivers exceptional technical support and outstanding customer service and experience with macOS or Google Workspace is a bonus—not essential.
What You’ll Be Doing- Provide friendly, responsive IT support to office-based and remote colleagues
- Manage and resolve tickets in line with SLAs, helping prioritise support queues
- Troubleshoot and support meeting room AV systems
- Maintain accurate asset tracking and user access management
- Follow, update and create documentation for systems and processes
- Support a wide SaaS application stack, including user provisioning
- Assist with basic network troubleshooting (Wi-Fi, LAN, connectivity)
- Resolve a wide range of technical issues from hardware failures to user account problems
- Proven experience in a hands-on IT support role
- Strong communication and interpersonal skills
- Experience supporting macOS and Apple hardware
- Confidence troubleshooting AV equipment to ensure smooth, “plug-and-play” meeting experiences
- Basic understanding of networking fundamentals
- Familiarity with SaaS administration
- Excellent problem-solving skills and the ability to work independently
If you are immediately available and have the required skills, please forward your latest CV for immediate consideration.
IT Support Analyst in Edinburgh employer: Change Digital – Digital & Tech Recruitment
Contact Detail:
Change Digital – Digital & Tech Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in Edinburgh
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with industry folks. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT support projects and achievements. This gives potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle difficult customer interactions. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, we love seeing familiar faces!
We think you need these skills to ace IT Support Analyst in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on IT support experience. We want to see how you've tackled technical issues and provided stellar customer service in previous roles. Don’t forget to mention any experience with macOS or Google Workspace!
Show Off Your Skills: In your application, be sure to showcase your troubleshooting skills, especially with AV systems and networking basics. We love seeing candidates who can demonstrate their problem-solving abilities and how they’ve resolved tech issues in the past.
Keep It Professional Yet Friendly: When writing your cover letter, strike a balance between professionalism and friendliness. We’re looking for someone who can provide responsive support, so let your personality shine through while keeping it relevant to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Change Digital – Digital & Tech Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around macOS and Google Workspace. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience.
✨Show Off Your Customer Service Skills
Since the role involves providing friendly IT support, think of examples where you've gone above and beyond for a colleague or customer. Highlighting your interpersonal skills can set you apart from other candidates.
✨Familiarise Yourself with the Company’s Tools
Do a bit of research on the SaaS applications the company uses. If you can demonstrate familiarity with their tech stack during the interview, it’ll show that you’re proactive and ready to hit the ground running.
✨Prepare for Problem-Solving Questions
Expect to be asked about how you would handle specific technical issues. Practice articulating your thought process clearly, as this will showcase your problem-solving skills and ability to work independently.
