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For Companies At a Glance
- Tasks: Provide 1st–2nd line IT support and manage device setups.
- Company: Supportive tech company based in Edinburgh, near Waverley Station.
- Benefits: Competitive salary, flexible working, and opportunities for skill development.
- Why this job: Join a collaborative team and enhance your skills in modern IT solutions.
- Qualifications: Experience with Microsoft 365 and good troubleshooting skills required.
- Other info: Great career growth potential in a dynamic work environment.
The predicted salary is between 36000 - 36000 £ per year.
Change Digital are recruiting on behalf of our Edinburgh based client an IT Support Engineer with Modern Workplace experience, someone confident with Microsoft 365, Entra ID, and Intune, not primarily on‑prem AD/Exchange to join a small, supportive IT team where you’ll handle day‑to‑day support while developing deeper skills in device management, identity, and cybersecurity.
The Role
- Provide 1st–2nd line support
- Support onboarding/offboarding and device setup
- Manage Intune‑enrolled Windows/iOS/Android devices
- Assist with M365 admin, identity, and access management
- Support security monitoring, incident response, patching, and compliance
- Contribute to improvement and automation projects
Essential
- Solid understanding of IT fundamentals (Windows, networking, identity)
- Service desk or 1st line experience
- Knowledge of Microsoft 365 and basic Intune concepts
- Good troubleshooting and communication skills
- Understanding of basic security principles (MFA, phishing, compliance)
- Proactive and keen to develop
Desirable
- Hands-on Intune experience
- Exposure to O365 admin (Exchange Online, SharePoint, Teams)
- Knowledge of Defender/Sentinel
- Understanding of Entra ID/Conditional Access
- Relevant Microsoft certifications
This is an excellent opportunity to join a supportive collaborative and rewarding company offering a flexible working pattern and excellent overall package. Please forward your CV for immediate consideration.
IT Support Engineer in Dunfermline employer: Change Digital – Digital & Tech Recruitment
Contact Detail:
Change Digital – Digital & Tech Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Dunfermline
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise with Microsoft 365, Intune, and device management. This can really set you apart during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common IT support scenarios and be ready to demonstrate your troubleshooting skills. Practice makes perfect, so consider mock interviews with friends.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up in the process. Let’s get you that IT Support Engineer role!
We think you need these skills to ace IT Support Engineer in Dunfermline
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365, Intune, and any relevant IT support roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Show Off Your Troubleshooting Skills: In your application, give examples of how you've tackled tricky IT issues in the past. We love seeing candidates who can think on their feet and solve problems effectively, so let us know how you’ve done this before!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences. This helps us understand your fit for the role quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Change Digital – Digital & Tech Recruitment
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft 365, Intune, and Entra ID. Be ready to discuss how you've used these tools in past roles or projects. The more specific examples you can provide, the better!
✨Show Off Your Troubleshooting Skills
Prepare to talk about your approach to troubleshooting. Think of a couple of scenarios where you successfully resolved issues, especially in a service desk or 1st line context. This will demonstrate your problem-solving abilities.
✨Communicate Clearly
Since communication is key in IT support, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so keep it straightforward and relatable.
✨Be Proactive About Development
Express your eagerness to learn and grow within the role. Mention any relevant certifications you're pursuing or skills you want to develop further, especially in areas like cybersecurity and device management.