At a Glance
- Tasks: Support technical excellence for Changan in the UK, focusing on vehicle systems and diagnostics.
- Company: Join Changan, a dynamic automotive brand with a start-up vibe and global reach.
- Benefits: Enjoy competitive pay, a diverse team, and opportunities for personal growth.
- Other info: Be part of a culturally enriching role with a chance to build something monumental.
- Why this job: Shape the future of Changan in the UK while enhancing customer satisfaction and technical support.
- Qualifications: Automotive qualification or experience, fluent English, and a clean driving licence required.
The predicted salary is between 36000 - 60000 £ per year.
Direct message the job poster from Changan UK R&D Centre Limited
Changan Automobile, one of the world’s leading automotive manufacturers from China, brings a rich heritage and global reach to the UK market. With a presence in Europe & UK since the early 2000s through design and R&D centres, Changan has now established its UK National Sales Company, marking a new commitment to the region. Operations across multiple European markets will begin in 2025, introducing Changan\'s vehicle line up that blends European design excellence with advanced Chinese technology. Driven by innovation and quality, Changan is excited to deliver intelligent, stylish, and sustainable mobility solutions tailored for Europe & UK.
Overview of Role
We are seeking an experienced Technical Support Specialist to support the setup of technical excellence for the UK. Extensive knowledge required of total vehicle systems including powertrain, electrical and diagnostics; fault finding techniques, problem solving aptitude ability to be resourceful, methodical and consistent in approach, following correct process and working within recognised authority and appropriate escalation levels.
Reporting to the Technical Service Manager, the role requires a hands‑on approach as we scale the business from the ground up. As the Technical Support Specialist, you’ll have the unique opportunity to use your technical expertise and skills to shape the Changan business in the UK.
Providing technical support to the UK network, either remotely or hands on, to end user customers via our UK authorised repairer network. Working with both petrol engine (ICE) and battery electric vehicles (BEV), responsibilities include providing technicians of authorised repairer mentoring, mechanical and electrical diagnostic support with final right first time fix (RFT) remediation. To provide in field support for any Changan product related matters including Warranty, Customer Services, Quality, Engineering investigation for current and new model launches, service clinics, service and recall campaigns and promotional events. Must be prepared to travel domestically, and at times on short notice. Attention to detail, ensuring high levels of performance in the interest of customer satisfaction. This will be aligned with and supported by the teams in UK and China and delivered to the same outstanding levels as the Changan product.
Requirements
- Automotive technical qualification and/or relevant experience in the field
- IMI level 3 or 4 BEV / Hybrid vehicle certificate or equivalent qualification
- Must be fluent speaking English at a technical level
- Must hold a full, clean driving licence
- A customer centric approach to every aspect of aftersales operations
- Excellent communication skills at all levels
- Deliver on promises and commitments
- Able to work on own initiative, as an individual and as part of a team
- Evidenced experience of working with Dealers to provide excellent customer service
- Great communication and interpersonal skills, with the ability to work effectively with international, cross‑functional teams
- Strong problem‑solving skills, with a strategic mindset and the ability to adapt to changing market conditions
Duties & Responsibilities
- In depth and broad familiarity with all types of Changan automotive products
- In depth technical knowledge of all vehicle systems for both ICE and BEV
- To build successful professional relationships with our authorised repairer network technicians and internally within the business
- To liaise with all necessary parties to research, investigate and administer the required levels of support
- Ability to be self‑motivated and pro‑active from start to finish on all projects
- Take actions to sustain and enhance levels of customer satisfaction
Other Features
- A culturally enriching role with the opportunity to build something monumental
- A diverse, multinational team
- Start‑up energy within secure corporate structures
- Competitive, rewarding compensation package, based on your qualifications and experience
Referrals increase your chances of interviewing at Changan UK R&D Centre Limited by 2x
If you are selected for an interview, our recruitment team will contact you directly. Unfortunately, due to the high volume of applications, we are unable to inform the candidates who are not shortlisted or provide specific feedback.
UK Technical Support Specialist in Birmingham employer: Changan UK R&D Centre Limited
Changan offers an exceptional work environment for the UK Technical Support Specialist, where you can leverage your automotive expertise to shape the future of our business in a dynamic start-up atmosphere. With a focus on employee growth and development, we provide a competitive compensation package and the chance to work within a diverse, multinational team that values innovation and customer satisfaction. Join us in a role that not only promises professional fulfilment but also the opportunity to make a significant impact in the automotive industry.
Contact Details:
Changan UK R&D Centre Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land UK Technical Support Specialist in Birmingham
✨Tip Number 1
Familiarise yourself with Changan's product range and technical specifications. Understanding the nuances of both petrol and electric vehicles will give you an edge in discussions during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach when engaging with the hiring team.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills through real-life scenarios. Be ready to discuss specific instances where you've successfully diagnosed and resolved technical issues, as this is crucial for the role.
✨Tip Number 4
Showcase your customer-centric approach by preparing examples of how you've enhanced customer satisfaction in previous roles. This will highlight your alignment with the company's values and mission.
We think you need these skills to ace UK Technical Support Specialist in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your automotive technical qualifications and relevant experience. Emphasise your knowledge of vehicle systems, particularly powertrain and electrical diagnostics, as well as any certifications like IMI level 3 or 4.
Craft a Strong Cover Letter:In your cover letter, express your passion for the automotive industry and your customer-centric approach. Mention specific examples of how you've provided excellent customer service and technical support in previous roles.
Showcase Problem-Solving Skills:Provide examples in your application that demonstrate your problem-solving aptitude and ability to work methodically. Highlight any experiences where you successfully diagnosed and resolved technical issues.
Highlight Communication Skills:Since the role requires excellent communication skills, ensure you mention your experience working with cross-functional teams and your ability to communicate technical information clearly to both technical and non-technical audiences.
How to prepare for a job interview at Changan UK R&D Centre Limited
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of total vehicle systems, including both petrol engines and battery electric vehicles. Be prepared to discuss specific fault-finding techniques and problem-solving scenarios you've encountered in your previous roles.
✨Demonstrate Customer-Centric Approach
Since the role requires a strong focus on customer satisfaction, think of examples where you went above and beyond for customers. Highlight your experience working with dealers and how you ensured excellent service delivery.
✨Prepare for Hands-On Scenarios
Expect practical questions or scenarios during the interview. Be ready to explain how you would approach technical issues in the field, and share any relevant experiences where you provided hands-on support or mentoring.
✨Emphasise Communication Skills
Strong communication is key in this role. Prepare to discuss how you've effectively communicated with cross-functional teams and technicians in the past. Consider sharing instances where your communication skills led to successful outcomes.
