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For Companies At a Glance
- Tasks: Support technical excellence and provide hands-on assistance for vehicle systems.
- Company: Join Changan, a leading automotive manufacturer with a commitment to innovation in the UK market.
- Benefits: Enjoy a competitive compensation package and the flexibility of remote work.
- Why this job: Shape the future of mobility solutions while working with cutting-edge technology and a dynamic team.
- Qualifications: Must have automotive technical qualifications and experience, including BEV/Hybrid certifications.
- Other info: Be prepared for occasional travel and engage with a network of repair technicians.
The predicted salary is between 36000 - 60000 £ per year.
About Changan
Changan Automobile, one of the world’s leading automotive manufacturers from China, brings a rich heritage and global reach to the UK market. With a presence in Europe & UK since the early 2000s through design and R&D centres, Changan has now established its UK National Sales Company, marking a new commitment to the region. Operations across multiple European markets will begin in 2025, introducing Changan's vehicle line up that blends European design excellence with advanced Chinese technology. Driven by innovation and quality, Changan is excited to deliver intelligent, stylish, and sustainable mobility solutions tailored for Europe & UK.
We are seeking an experienced Technical Support Specialist to support the setup of technical excellence for the UK. Extensive knowledge required of total vehicle systems including powertrain, electrical and diagnostics; Reporting to the Technical Service Manager, the role requires a hands-on approach as we scale the business from the ground up. As the Technical Support Specialist, you’ll have the unique opportunity to use your technical expertise and skills to shape the Changan business in the UK.
- Providing technical support to the UK network, either remotely or hands on, to end user customers via our UK authorised repairer network.
- Working with both petrol engine (ICE) and battery electric vehicles (BEV), responsibilities include providing technicians of authorised repairer mentoring, mechanical and electrical diagnostic support with final right first time fix (RFT) remediation.
- To provide in field support for any Changan product related matters including Warranty, Customer Services, Quality, Engineering investigation for current and new model launches, service clinics, service and recall campaigns and promotional events.
- Must be prepared to travel domestically, and at times on short notice.
- Attention to detail, ensuring high levels of performance in the interest of customer satisfaction.
- Automotive technical qualification and/or relevant experience in the field IMI level 3 or 4 BEV / Hybrid vehicle certificate or equivalent qualification.
- Must be fluent speaking English at a technical level.
- Must hold a full, clean driving licence.
- In depth and broad familiarity with all types of Changan automotive products.
- To build successful professional relationships with our authorised repairer network technicians and internally within the business.
- Ability to be self-motivated and pro-active from start to finish on all projects.
Competitive, rewarding compensation package, based on your qualifications and experience.
Technical Support Analyst (Remote) employer: Changan UK R&D Centre Limited
Contact Detail:
Changan UK R&D Centre Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst (Remote)
✨Tip Number 1
Familiarise yourself with Changan's vehicle lineup and their unique features. Understanding the specifics of both petrol and electric vehicles will give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the automotive industry, especially those who have experience with Changan products. Engaging with current employees or attending industry events can provide valuable insights and connections.
✨Tip Number 3
Prepare to demonstrate your technical skills through practical scenarios. Be ready to discuss how you've successfully resolved technical issues in the past, particularly in relation to diagnostics and repairs.
✨Tip Number 4
Showcase your ability to build relationships by preparing examples of how you've collaborated with teams or clients in previous roles. Highlighting your communication skills will be crucial for this position.
We think you need these skills to ace Technical Support Analyst (Remote)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Technical Support Analyst position. Familiarise yourself with Changan's products and their technical specifications to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your automotive technical qualifications and any relevant experience you have in technical support or diagnostics. Mention specific examples where you've successfully resolved issues or provided training to technicians.
Showcase Communication Skills: Since the role involves providing support to technicians and customers, highlight your communication skills. Provide examples of how you've effectively communicated complex technical information in previous roles.
Tailor Your Application: Customise your CV and cover letter for this specific role at Changan. Use keywords from the job description, such as 'technical support', 'diagnostics', and 'customer satisfaction', to demonstrate that you are a perfect fit for the position.
How to prepare for a job interview at Changan UK R&D Centre Limited
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of total vehicle systems, especially powertrain and electrical diagnostics. Be prepared to discuss specific examples from your past experience that demonstrate your expertise in these areas.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to tackle hypothetical scenarios or real-life problems related to automotive technical support. This will showcase your ability to think critically and provide effective solutions under pressure.
✨Highlight Communication Skills
As a Technical Support Analyst, you'll need to communicate complex technical information clearly. Practice explaining technical concepts in simple terms, as you may need to mentor technicians or interact with customers who aren't as technically savvy.
✨Prepare for Travel Questions
Since the role requires domestic travel, be prepared to discuss your flexibility and willingness to travel on short notice. Share any relevant experiences where you successfully managed travel for work-related tasks.
