Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support technical excellence for Changan's UK operations and provide hands-on technical support.
- Company: Join Changan, a leading automotive manufacturer with a commitment to innovation and sustainability.
- Benefits: Enjoy a competitive compensation package and the flexibility of remote work.
- Why this job: Shape the future of mobility in the UK while working with cutting-edge technology.
- Qualifications: Must have automotive technical qualifications and experience, especially with BEV/Hybrid vehicles.
- Other info: Be prepared for occasional travel and build strong relationships within the automotive network.
The predicted salary is between 36000 - 60000 £ per year.
About Changan
Changan Automobile, one of the world’s leading automotive manufacturers from China, brings a rich heritage and global reach to the UK market. With a presence in Europe & UK since the early 2000s through design and R&D centres, Changan has now established its UK National Sales Company, marking a new commitment to the region. Operations across multiple European markets will begin in 2025, introducing Changan's vehicle line up that blends European design excellence with advanced Chinese technology. Driven by innovation and quality, Changan is excited to deliver intelligent, stylish, and sustainable mobility solutions tailored for Europe & UK.
We are seeking an experienced Technical Support Specialist to support the setup of technical excellence for the UK. Extensive knowledge required of total vehicle systems including powertrain, electrical and diagnostics; Reporting to the Technical Service Manager, the role requires a hands-on approach as we scale the business from the ground up. As the Technical Support Specialist, you’ll have the unique opportunity to use your technical expertise and skills to shape the Changan business in the UK.
- Providing technical support to the UK network, either remotely or hands on, to end user customers via our UK authorised repairer network.
- Working with both petrol engine (ICE) and battery electric vehicles (BEV), responsibilities include providing technicians of authorised repairer mentoring, mechanical and electrical diagnostic support with final right first time fix (RFT) remediation.
- To provide in field support for any Changan product related matters including Warranty, Customer Services, Quality, Engineering investigation for current and new model launches, service clinics, service and recall campaigns and promotional events.
- Must be prepared to travel domestically, and at times on short notice.
- Attention to detail, ensuring high levels of performance in the interest of customer satisfaction.
- Automotive technical qualification and/or relevant experience in the field IMI level 3 or 4 BEV / Hybrid vehicle certificate or equivalent qualification.
- Must be fluent speaking English at a technical level.
- Must hold a full, clean driving licence.
- In depth and broad familiarity with all types of Changan automotive products.
- To build successful professional relationships with our authorised repairer network technicians and internally within the business.
- Ability to be self-motivated and pro-active from start to finish on all projects.
Competitive, rewarding compensation package, based on your qualifications and experience.
IT Support Technician - Remote employer: Changan UK R&D Centre Limited
Contact Detail:
Changan UK R&D Centre Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician - Remote
✨Tip Number 1
Familiarise yourself with Changan's vehicle line-up and their unique features. Understanding the specifics of both petrol and electric vehicles will give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the automotive industry, especially those who have experience with Changan products. Engaging with current employees or attending industry events can provide valuable insights and connections.
✨Tip Number 3
Prepare to demonstrate your technical skills through practical scenarios. Be ready to discuss how you've successfully resolved technical issues in the past, particularly in a remote support context.
✨Tip Number 4
Showcase your ability to build relationships by preparing examples of how you've collaborated with teams or clients in previous roles. This is crucial for working effectively with the authorised repairer network.
We think you need these skills to ace IT Support Technician - Remote
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the IT Support Technician position at Changan. Tailor your application to highlight your relevant experience with vehicle systems, diagnostics, and technical support.
Highlight Relevant Experience: In your CV and cover letter, emphasise your automotive technical qualifications and any hands-on experience you have with petrol engines and battery electric vehicles. Mention specific examples where you've provided technical support or mentoring.
Showcase Communication Skills: Since the role involves working with technicians and customers, demonstrate your communication skills in your application. Use clear and concise language, and provide examples of how you've successfully built professional relationships in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role you're applying for.
How to prepare for a job interview at Changan UK R&D Centre Limited
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of total vehicle systems, especially powertrain and electrical diagnostics. Be prepared to discuss specific examples from your past experience that demonstrate your expertise in these areas.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to tackle hypothetical scenarios or real-life problems related to automotive technical support. Highlight your approach to diagnosing issues and ensuring a right first-time fix, as this is crucial for the role.
✨Emphasise Communication Abilities
Since the role involves mentoring technicians and providing support remotely, it's important to convey your ability to communicate complex technical information clearly. Share examples of how you've successfully trained or supported others in the past.
✨Prepare for Travel Questions
Given that the position may require domestic travel on short notice, be ready to discuss your flexibility and willingness to travel. Mention any previous experiences where you had to adapt quickly to changing schedules or locations.
