W&FJ Client Advisor, Harrods Accessories

Reporting to our Fashion & Watches & Fine Jewellery Boutique Management, our Watches & Fine Jewellery Client Advisor position is a key role that connects us with our fashion clients. Acting as a brand ambassador, our Client Advisors leverage CHANEL\’s values to create desire. This role combines teamwork and entrepreneurial spirit in recruiting clients and building trusted, long-lasting relationships.

What impact you can create at CHANEL

• Further the brand\’s growth in the Watch & Fine Jewellery space by acting as an ambassador for the brand.
• Understand the potential CHANEL W&FJ client and proactively promote the beauty and efficacy of our products.
• Collaborate with the Fashion Division to convert loyal CHANEL fans to our W&FJ products.
• Share your expertise and learn from colleagues to enrich your knowledge and capabilities.
• Contribute to a positive business environment by supporting operational and administrative tasks in the boutique.

You are energised by

• Maximising sales through entrepreneurial initiatives, with support from Boutique Management.
• Building strong, personalised client relationships through strategic and spontaneous approaches.
• Mapping, networking, and reviving dormant accounts as part of business development.
• Proposing action plans to attract VIPs to our Bond Street Jewellery Flagship.
• Offering exceptional customer service and nurturing client relationships.
• Having comprehensive knowledge of CHANEL products and a deep understanding of the wider Watch & Fine Jewellery market.
• Contributing to and supporting CHANEL\’s sustainability initiatives, including restoring nature and climate, investing in circularity, advancing dignity and prosperity, and promoting women\’s autonomy.

What you will bring

• Integrity and professionalism, maintaining a well-groomed and professional appearance.
• A global perspective and open mind to relate to various cultures.
• An established local network and trusted advisor to high-net-worth individuals.
• Ability to acquire clients in an emotionally intelligent and sophisticated manner.
• Strong personal relations skills with clients and team members.
• Curiosity for culture, arts, and current affairs.
• Proven experience as a contributing member of a sales team in a Watch & Fine Jewellery environment.

What you will learn and what Chanel can offer you

• A focus on delivering excellence and long-term success.
• An inclusive environment that values diverse personalities and skills.
• Opportunities for personal and professional growth.
• Participation in CHANEL\’s sustainability journey, making a positive impact on people and the planet.

Benefits at CHANEL

• Physical Wellbeing: Private Medical Insurance, Online GP, Cycle Scheme.
• Financial Wellbeing: Pension, Life Assurance, Retail Discounts.
• Mental Wellbeing: Employee Assistance Programmes and Support Lines.
• Platforms: Support across Wellbeing.
• Lifestyle: Discounted access to arts, culture, and CHANEL products.
• Employee Recognition: Service Awards, retail vouchers, and additional holidays.

*Benefits are eligibility dependent and subject to change.

At CHANEL, we foster an inclusive culture that nurtures growth and values diversity. We encourage your application and look forward to potentially welcoming you to our team.

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