Travel Retail Fragrance & Beaute Field Training Manager

Location: Field Based UK & Ireland Airports

Reports to: Training and Development Manager

Contract: Maternity Cover – Full time, Fixed Term contract, Jan 2026 – 12 Months

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world. Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.

Your role @Chanel:

• The Field Training Manager is tasked to proactively and reactively ensure our retail staff have the skillsets and product knowledge to consistently deliver an exceptional experience to our clients.
• Maintain an active presence in stores, observe subsequent implementation and ensure consistent retention of knowledge.
• To represent the Training Department in delivering training events in collaboration with the Academy Team & wider departments.
• Drive commercial and business performance and elevate client experience as an expert across all product categories.
• Lead a culture of in-store coaching & build individual coaching plans in collaboration with management.
• Work in collaboration with Head of Sales, Retail Development Managers and Academy Training team to identify and implement learning opportunities for BA’s.
• Analyse information from various sources and manage the training for stores in line with business and training priorities.
• Create compelling blended learning resources for in-store training in response to identified needs.
• Act as a digital learning champion in store, creating and adapting digital learning modules on Inside Beauty.
• Maintain a strong field training team presence across all divisions by sharing best practice and peer to peer learning.
• Work with a wide variety of people from other Departments and foster collaborative working relationships across the business.

This is an impact-focused summary of the job and it’s helpful to note that responsibilities listed are not exhaustive.

What you will bring to the role:

• Great communication and facilitation skills within the Training delivery remit.
• An approachable, unflappable, collaborative and team focused demeanour.
• A highly motivated and committed approach, with a self-starting attitude.
• Be an Ambassador for CHANEL who upholds company standards and embodies the culture and philosophy appropriately.
• The ability to work well independently, whilst also being able to build relationships quickly.
• A personal passion for designing and delivering Training excellence.
• Impeccable organisational skills, effortlessly balancing multiple priorities and deadlines.
• Strong analytical skills to analyse qualitative data and review impact of training and coaching.
• Provide a proactive and positive introduction to the brand for all New Starters.
• Identify and support talent development within the BA community.
• Confidently manage time effectively creating a journey plan that maximises the impact of each visit.
• Good working knowledge of PowerPoint, Word and Excel.

You are energised by:

• Designing and delivering highly engaging Training and being an aspirational CHANEL Ambassador.
• Continually evaluating and innovating our Training approach.
• Working in a highly collaborative environment.
• Remaining agile and responding to the needs of the business.
• Creating an inspirational, aspirational and supportive work environment.
• Contributing to the ongoing companywide version of sustainability.

What you will gain from this experience:

• Being part of a dynamic Fragrance & Beauty Travel Retail department.
• Opportunity to work with the most well-known luxury Global brand.
• Empowerment to take ownership of your impact within the brand.
• Support to drive your development and meet your career aspirations.
• Gain valuable insight into the Travel Retail environment.
• An opportunity to work with senior stakeholders to develop your management skills.

Benefits at CHANEL:

• Physical Wellbeing: Private Medical Insurance, Online GP App, Cycle Scheme participation.
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts.
• Mental Wellbeing: Employee Assistance Programmes.
• Lifestyle: Arts & Culture Ticket Discounts, CHANEL Product Discounts.
• Employee Recognition: Service Awards Programme.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.