Training Coordination Assistant & Receptionist in London

Overview

Location: London Headquarters, UK
Reports to: Training Events & Coordination Manager
Contract: Permanent, Full Time

Join us in this dynamic, multi-faceted role at CHANEL’s UK Learning and Client Care hub in Mayfair. This opportunity is ideal for a highly organised, proactive professional in a fast-paced, people-focused environment. Based at Reception and as the first point of contact for all learners and guests, you will blend three essential functions that keep the House of Learning running smoothly.

Working with the Training Events & Coordination Manager, you will support the full spectrum of training coordination tasks, front of house duties, and executive assistance to the Training Director (diary management and travel/expense tasks). This role requires excellent attention to detail, the ability to manage multiple priorities, and independent supervision of the House of Learning inbox for a variety of logistics and information requests.

Key responsibilities

Training Coordination Support

• Send event invitations, support enrolment processes, and maintain training attendance data.
• Coordinate catering schedules and orders, liaising with janitors and suppliers; handle invoicing and procurement via internal systems.
• Communicate with learners and collaborators to follow up on missing information; manage the House of Learning inbox professionally.
• Provide general administrative support to the Training Events & Coordination Manager and the wider team.
• Assist with travel and hotel bookings for training delegates and events as required.
• Ensure high data accuracy across divisional trackers and contribute to internal reporting and learning initiatives.

Receptionist & Executive Assistant Duties

• Be the welcoming face of CHANEL at the learning centre, upholding brand standards and our people-centric culture.
• Manage learner check-ins, lunch orders, and general training enquiries via email and Teams.
• Liaise with janitors and suppliers to maintain catering inventory.
• Manage room booking requests, schedule viewings, and update calendars across Outlook and the internal training calendar.
• Handle deliveries, coordinate internal couriers, organise the post room, and oversee inventory of supplies.
• Maintain reception handover documents and support onboarding of temporary staff.
• Raise and follow up on IT and maintenance issues, liaising with contractors and internal teams.
• Collaborate with on-site security to work with contractors and maintenance staff.
• Support Training Director with diary management, travel/hotel bookings, and expense management.

Note: Responsibilities are indicative and more detailed duties will be shared during the interview stage.

What you will bring to the role

• Exceptionally organised with attention to detail, reliability, and ownership of responsibilities.
• Proficiency in Outlook, Excel, and diary management; strong written and verbal communication skills.
• Energised by variety and building meaningful connections.
• Ability to manage multiple stakeholders and priorities simultaneously.
• Warm, approachable demeanour with a passion for creating positive experiences.
• Self-motivated, with problem-solving and good judgment aligned to business impact.

What you would gain from this experience

Opportunity to work with an energetic, ambitious team focused on human connection and learning, while supporting teams to have the best possible learning experiences. You will be at the heart of CHANEL UK House of Learning & Client Care, developing broad connections across the business. This role supports sustainability initiatives aligned with CHANEL’s House Sustainability Ambitions across Restoring Nature and Climate, Investing in Circularity, Advancing dignity and prosperity, and Promoting the autonomy of women.

Benefits

• Physical Wellbeing: Private Medical Insurance (pre-existing conditions covered), Online GP App, Cycle Scheme.
• Financial Wellbeing: Pension, Life Assurance, Retail Discounts across retailers.
• Mental Wellbeing: Employee Assistance Programmes and support lines.
• Lifestyle: Arts & Culture ticket discounts and CHANEL product discounts.
• Employee Recognition: Service awards including products, vouchers, and additional holidays.
• Benefits eligibility varies and subject to change.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• Retail and Retail Luxury Goods and Jewelry

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth and collective progress. We strongly encourage your application and value the perspective, experience and potential you could bring to CHANEL.