At a Glance
- Tasks: Lead innovative projects to enhance talent and learning experiences at CHANEL.
- Company: Join the iconic luxury brand, CHANEL, in a dynamic London team.
- Benefits: Enjoy competitive salary, career growth, and a vibrant work culture.
- Other info: Collaborate with diverse teams and make a real difference in people's careers.
- Why this job: Shape meaningful experiences and drive impactful change in a global environment.
- Qualifications: 4+ years in HR tech delivery; strong project management and communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Solutions Manager – Talent & Learning role at CHANEL.
Location: London
Reporting to: Head of Talent & Learning Solutions
About The Role
At CHANEL, we are committed to shaping exceptional people experiences powered by simple processes and meaningful technology. As we evolve our Talent & Learning ecosystem, we see an opportunity to be more intentional and impactful in how we enhance experiences and manage change.
The Solution Lead is a key role that will drive experience definition, planning, prioritisation, delivery and enablement of initiatives across the Talent & Learning technology landscape. This role blends project leadership, design thinking, and capacity planning, to ensure that the solutions we develop and evolve are not only effective, but also meaningful, well adopted and aligned with our broader HR strategy.
You will work closely with our Global Talent and Global Learning teams, regional HR partners, IT, as well as internal and external solution specialists (with deep expertise in solutions such as Workday, Cornerstone & IMC), to shape and realise our technology roadmap and enhance the learner, manager, and employee experience.
Key Responsibilities
- Own the intake process for new ideas, enhancement requests, and change initiatives with specific focus on evolution related to career and growth experiences.
- Partner with HR and business stakeholders to assess needs, define value, and evaluate feasibility.
- Shape and maintain a clear and evolving roadmap aligned to strategic priorities and delivery capacity, through identifying opportunities for continuous improvement and release management.
- Lead prioritisation discussions, surfacing trade-offs and facilitating decision-making across competing requests.
- Provide transparency to stakeholders through clear reporting on status, progress, and risks.
Journey Design, Enablement and Change Management
- Put the user (learner, manager, employee) at the centre of every solution. Champion user experience principles in solution design and delivery.
- Design talent & learning journeys (for the scope assigned) with end-to-end mindset. Partner with HR teams to co-create experiences that are simple, impactful, and embedded in everyday workflows.
- Facilitate change management to support key stakeholders with the transition to new ways of working.
- Support the enablement of stakeholders through the development of clear documentation, guidance, training assets, and support materials.
- Drive adoption of key features and capabilities, with a focus on ongoing optimisation and business value.
Project & Delivery Leadership
- Lead the end-to-end delivery of change initiatives, either independently through configuration changes or by coordinating a project team (e.g., system specialists, vendors, HR partners).
- Develop and manage delivery plans, timelines, and milestones.
- Conduct feasibility and impact assessments; manage risk and dependencies across teams.
- Oversee testing, change readiness, and launch activities with a focus on quality and user confidence.
Data-Driven Insights
- Collaborate with the relevant HR stakeholders and People Analytics teams to shape and refine Talent & Learning KPIs and core reports.
- Leverage analytics to assess experience and system effectiveness, driving data-informed decision-making.
- Manage ad hoc reporting requests, champion the use of existing reports and support upskilling to help stakeholders derive actionable insights from data.
What You Will Bring
- User centric mindset with a passion for shaping human-centered digital experiences in the domain of Talent and Learning.
- Strong learning agility and willingness to learn
- 4+ years of experience managing delivery of technology enhancements related to HR, talent or learning — understanding of Workday, Cornerstone/EdCast and IMC environment desirable.
- Strong planning, prioritisation, and project management skills, with a structured yet flexible approach.
- High attention to detail balanced with strategic perspective and storytelling ability.
- Familiarity with agile or iterative delivery approaches an advantage but not essential.
- Strong written and verbal communication skills.
- Fluent written and spoken English - other languages a plus.
You Are Energetic By
- Co-creating and delivering thoughtful solutions that make people\\\'s lives easier.
- Bringing clarity to complexity through structure, planning, and facilitation.
- Advocating for the user while balancing business, technical, and delivery realities.
- Collaborating across different cultures, functions, and levels of the organisation.
- Rolling up your sleeves to make ideas happen — from roadmap to realisation.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Retail and Retail Luxury Goods and Jewelry
Solutions Manager – Talent & Learning in City of London employer: Chanel
At CHANEL, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration in the heart of London. Our commitment to employee growth is evident through tailored development opportunities and a focus on meaningful technology that enhances the Talent & Learning experience. Join us to be part of a team that values innovation, user-centric solutions, and the continuous evolution of our workforce.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Manager – Talent & Learning in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at CHANEL or similar companies. A friendly chat can open doors and give you insights that might just help you land that Solutions Manager role.
✨Tip Number 2
Prepare for interviews by understanding the company culture and values. CHANEL is all about exceptional experiences, so think about how your skills can enhance user journeys in Talent & Learning. Show them you get it!
✨Tip Number 3
Practice your storytelling skills! When discussing your past experiences, frame them in a way that highlights your impact on user experience and project delivery. Make it relatable and engaging.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Solutions Manager – Talent & Learning in City of London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Solutions Manager role. Highlight your experience in talent and learning technology, and show how your skills align with CHANEL's mission to enhance user experiences.
Showcase Your User-Centric Mindset:In your application, emphasise your passion for creating human-centred digital experiences. Share examples of how you've put users at the heart of your projects, as this is key for the role.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to convey your ideas and experiences, making it easy for the hiring team to see your fit for the position.
Apply Through Our Website:We encourage you to submit your application through our website. This ensures that your application goes directly to the right team and helps us keep track of all candidates efficiently.
How to prepare for a job interview at Chanel
✨Know Your Tech Inside Out
Make sure you’re familiar with the technologies mentioned in the job description, like Workday and Cornerstone. Brush up on how these systems enhance talent and learning experiences, as you’ll want to demonstrate your understanding of their impact during the interview.
✨Showcase Your User-Centric Mindset
Prepare examples that highlight your ability to put users at the centre of your solutions. Think about past projects where you’ve designed user-friendly experiences and be ready to discuss how you can apply that mindset to CHANEL’s Talent & Learning initiatives.
✨Master the Art of Prioritisation
Since this role involves managing competing requests, come prepared with a strategy for prioritising tasks. You might even want to create a mock prioritisation framework to share during the interview, showing how you would handle real-life scenarios.
✨Communicate Clearly and Confidently
Strong communication skills are key for this position. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or using video tools to refine your delivery and ensure you convey your ideas effectively.
