At a Glance
- Tasks: Lead and optimise Order-to-Cash and distribution processes for CHANEL in the UK.
- Company: Join the iconic luxury brand, CHANEL, known for its innovation and heritage.
- Benefits: Enjoy private medical insurance, pension plans, and exclusive discounts on CHANEL products.
- Other info: Be part of a diverse team that values personal growth and collaboration.
- Why this job: Shape the operational backbone of a luxury brand while driving impactful change.
- Qualifications: Experience in project management, process mapping, and strong communication skills required.
The predicted salary is between 60000 - 75000 £ per year.
As Regional Process Manager - Distribution & Inventory O2C, you play a role in securing, optimizing and evolving end-to-end Order-to-Cash, Distribution and Inventory processes for the UK Region. Your scope encompasses both Manhattan SCALE (WMS) and Dynamics 365 (ERP), as well as the distribution processes they underpin. You lead process and system evolution from design through adoption, ensuring operational resilience, service excellence and readiness for future growth. You work closely with the Distribution Management Team, Finance, Retail Partners, Supply Chain and Technology teams to define, measure and improve operational performance. You are responsible for building a robust management reporting and KPI framework that drives accountability, transparency and evidence-based decision-making across the operation.
Responsibilities
- Process Ownership E2E: Own end-to-end O2C processes, including triangular invoicing (CBO), local product flows and related supply chain touchpoints. Enable operational excellence and adaptability by ensuring projects and system changes deliver sustainable results aligned with both global standards and local requirements. Strengthen cross-functional collaboration to optimize business performance and customer experience.
- Release & Change Readiness: Ensure that all process changes and releases strengthen operational model, minimize disruption, and support a seamless transition to BAU. Foster stakeholder confidence through clear communication, resulting in smoother adoption, reduced incidents, and sustained process performance.
- Process Adoption: Support business teams in understanding and confidently owning new and evolved processes through training and clear documentation. Act as liaison between Finance, Sales, Supply Chain, Operations and Technology to ensure seamless O2C flows.
- Continuous Improvement: Identify inefficiencies, manual activities and automation opportunities across O2C and Direct Procurement processes. Shape, prioritise and drive improvement initiatives end-to-end, engaging the right stakeholders and delivering measurable, sustainable business impact.
- Performance Monitoring: Support the definition and monitoring of process KPIs across your scope, spotting deviations early, driving corrective actions, and ensuring stakeholders have the insight they need to manage performance and accountability.
Desired Qualities & Experience
- Translating complex strategic objectives into actionable projects and seeing them through to successful, sustainable outcomes.
- Building seamless process frameworks that enable the business to run elegantly and efficiently.
- Creating unity and clarity across diverse teams and functions, nurturing a culture of collaboration and shared success.
- Continuously seeking new ways to elevate, automate, and optimise business processes, balancing efficiency with CHANEL's luxury standards.
- Experience delivering cross-functional projects and embedding process change in complex supply chain environments.
- Strong knowledge of project management, process mapping, and change management methodologies.
- Technical fluency with operational systems, enabling you to partner effectively with IT and business stakeholders.
- A collaborative mindset and excellent communication skills, able to inspire and mobilise diverse teams.
- Analytical skills to define, measure, and report on project outcomes and operational improvements.
What You Will Gain
- Hands-on leadership of transformative projects across CHANEL's Fashion, Watches & Fine Jewellery, and Fragrance & Beauty divisions, in addition to the brands corporate functions.
- Opportunity to shape the operational backbone of a luxury brand, working at the intersection of heritage and innovation.
- Experience implementing leading-edge systems and process improvements that impact the brand regionally and globally.
- Professional growth in a role that values both curiosity and capability, positioning you as a key enabler of CHANEL's long-term strategic success.
Employee Benefits
- Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories.
- Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100s more.
- Mental Wellbeing: Employee Assistance Programmes and Other Support Lines.
- Platforms: Multiple Platforms to support across Wellbeing.
- Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales.
- Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones. Benefits are eligibility dependant and subject to change at any time.
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
Regional O2C & Distribution Process Lead employer: Chanel
At CHANEL, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is reflected in our hands-on leadership opportunities and comprehensive benefits, including private medical insurance, financial wellbeing support, and exclusive discounts. Located in the heart of the UK, you will be part of a luxury brand that values diversity and personal development, ensuring that every team member can contribute to our collective success.
StudySmarter Expert Advice🤫
We think this is how you could land Regional O2C & Distribution Process Lead
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at CHANEL or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s values and recent projects. Show us how your skills align with their goals, especially around operational excellence and process improvement.
✨Tip Number 3
Practice your storytelling! Be ready to share specific examples of how you've driven change or improved processes in past roles. We love hearing about real-life impacts!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in our minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Regional O2C & Distribution Process Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with O2C processes and cross-functional collaboration. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Analytical Skills:Since this role involves performance monitoring and KPI frameworks, it’s crucial to demonstrate your analytical abilities. Include examples of how you've defined and measured project outcomes in previous roles to show us you can drive accountability and transparency.
Communicate Clearly:Effective communication is key in this position. Use your application to illustrate how you've successfully communicated process changes and fostered stakeholder confidence in the past. Clear, concise language will help us see your potential as a liaison between teams.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at CHANEL!
How to prepare for a job interview at Chanel
✨Know Your Processes Inside Out
Make sure you have a solid understanding of the end-to-end Order-to-Cash processes, especially how they relate to distribution and inventory. Familiarise yourself with Manhattan SCALE and Dynamics 365, as being able to discuss these systems confidently will show your technical fluency.
✨Showcase Your Collaborative Spirit
Highlight your experience in cross-functional projects. Be ready to share examples of how you've worked with diverse teams like Finance, Supply Chain, and IT. This will demonstrate your ability to create unity and clarity across functions, which is crucial for this role.
✨Prepare for Change Management Questions
Expect questions about how you handle process changes and stakeholder communication. Think of specific instances where you’ve successfully managed transitions or improved processes, and be prepared to discuss the outcomes and lessons learned.
✨Emphasise Continuous Improvement Mindset
Be ready to talk about how you've identified inefficiencies in past roles and driven improvement initiatives. Share concrete examples of how your analytical skills led to measurable business impacts, as this aligns perfectly with the continuous improvement focus of the position.
