project manager in omnichannel client data

Описание

CHANEL is a luxury retail and jewelry company developing a global, three-divisional client data platform that supports international client recognition and seamless client experiences across its ecosystem.

Задачи

• Lead and monitor omnichannel workstreams, ensuring visible progress, documented decisions and stakeholder alignment;
• Translate business, regulatory and client needs into scenarios, use cases and end-to-end client journeys;
• Drive coherence across client touchpoints, including cross-regional login journeys, touchpoint adaptations and UX/UI improvements;
• Partner with Regions, Divisions, Business, IT and Legal teams to gather requirements, identify implications and shape aligned solutions;
• Manage evolutions to the Global Client Preference Centre, including regulatory changes, new-market deployments and touchpoint integrations;
• Monitor consent-data quality, completeness, KPIs and trends;
• Coordinate cross-regional and cross-divisional discussions on client engagement topics, including global digital account coherence and digital-platform adaptations;
• Act as a central point of contact for the Pioneer Community, facilitate meetings, prepare materials, communicate progress and decisions, and help resolve blockers;
• Coordinate the assessment and communication of client-data incidents, including remediation actions and potential implications.

Требования

• Several years of experience in digital, omnichannel and/or data-management environments;
• Strong project-management experience across multiple workstreams in partnership with Business and IT teams;
• Ability to manage diverse stakeholders, build trusted relationships and communicate with clarity and influence;
• Client-oriented mindset and appreciation of customer experience;
• Proactive, pragmatic and accountable approach with flexibility across strategic and operational priorities;
• Comfort with complex problem-solving, curiosity for different perspectives and adaptability as needs evolve;
• Excellent organisation, attention to detail and time management, with the ability to deliver under pressure;
• Strong written and verbal communication skills;
• Proficiency in PowerPoint, Excel and Word;
• Nice to have: experience in or understanding of consent management and privacy topics, familiarity with luxury retail, curiosity to immerse yourself in the industry.

Условия

• 12 Months Fixed-Term Contract from November 2026;
• The role offers exposure to a highly transversal international environment and a programme with House-wide impact;
• The company supports an inclusive culture focused on personal growth and collective progress.