Reporting into the Manager, your role at CHANEL is to contribute to the overall performance of the CHANEL Fragrance and Beauty account. Delivering expert makeup applications and taking ownership to drive the growth of the makeup business. Promoting key business objectives as appropriate and ensuring you work as a team to achieve personal and team targets and KPIs. You will provide a continued and elevated focus on CHANEL makeup, delivering expert consultations which immerse clients further into the brand. Whilst you will need to take the lead and drive sales of CHANEL makeup, you will also be expected to promote fragrance and skincare.
Responsibilities
- Create an exceptional experience for our clients that is authentic and tailored to their personal needs.
- Contribute to the brand\'s growth in the Beauty market by acting as an ambassador.
- Demonstrate the highest level of expertise within makeup.
- Bring artistry and creativity to life through makeup application while inspiring clients.
- Build CHANEL\'s portfolio of clients through data capture in line with the brand\'s expectations.
- Drive the sales contribution to the overall performance on the counter.
- Enrich the overall experience using your unique strengths.
- Take ownership for the impact you make within the wider team.
- Build relationships quickly and create a team spirit, with a flair for collaboration.
- Sustain a sharing mindset that continually nourishes the client experience.
- Demonstrate a highly motivated and committed approach, with a can‑do attitude.
- Deliver makeup applications, masterclasses, and workshops to enrich the client\'s experience.
- Adapt to an ever‑changing retail environment and drive the business.
Qualifications
- Experience working in a client‑facing role.
- A confident approach in delivering makeup applications, masterclasses, and workshops to enrich the client\'s experience.
- The ability to engage clients through creativity and artistry.
- Understanding current and emerging makeup trends.
- Understanding how to drive the business and be adaptable to an ever‑changing retail environment.
What You Would Gain
- Working in a highly collaborative environment that encourages people to perform at their best.
- Creating an inspirational and supportive work environment for your team.
- Thriving in an environment where personal growth is encouraged.
- Showcasing your creativity and passion for makeup with colleagues to develop their understanding and skills.
- Using empathy to understand client needs and identifying opportunities.
- Understanding current and emerging makeup trends.
- Contributing to CHANEL\'s sustainability initiatives.
- Opportunity to work with one of the most well‑known luxury global brands with a wealth of heritage.
- Empowerment to take ownership of your impact within the brand.
- Additional training within makeup to develop your skillset.
- Contribution to CHANEL\'s House Sustainability Ambitions as part of the UK Region.
Benefits
- Physical Wellbeing: Private Medical Insurance covering pre‑existing medical conditions and the ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax‑exempt bike and/or accessories.
- Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including supermarkets, gyms, days out and many others.
- Mental Wellbeing: Employee Assistance Programmes and other support lines.
- Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales.
- Employee Recognition: Service Awards Programme offering CHANEL products, retail vouchers and additional holidays across milestones.
- Note: Benefits are eligibility dependant and subject to change at any time.
About CHANEL
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world. “In order to be irreplaceable, one must always be different,” stated company founder Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand. Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup and skincare creations. At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.
