Sustainability Performance and Insights Manager in London

This role is part of the Global Finance function where the Global Sustainability Performance & Reporting teams sit. It reflects the strong ambition to go beyond reporting and gradually embed non-financial performance into the company's finance cycle. The Sustainability Performance and Insights Manager plays a pivotal role in delivering an innovative and robust performance framework: capturing sustainability data into KPI regularly, aggregating net-zero trajectories, supporting the global data and IT standard. Positioned at the intersection of Sustainability, FP&A, Finance Data Office, this role ensures that our ESG performance is not only measured with rigour but actively supports decision integration.

Impact You Can Create at Chanel

• Strengthen our rhythm of ESG performance reporting and insight generation.
• Enable the House to access regular, consistent and actionable performance insights, aligned with CHANEL's financial and operational cycles.
• Structure refresh frequencies, ensure timely availability of data, and translate evolving signals into clear, elegant and meaningful narratives.
• Contribute to the evolution of the ESG Performance Dashboard, ensuring the right indicators, trends and analyses are visible for business leaders to act upon.
• Shape Net Zero trajectories and modelling frameworks for the House.
• Co-define, with Corporate, Regions and Divisions, a shared way of working on trajectories: harmonised methodologies, common tools, modelling rules and aligned assumptions.
• Maintain and enhance forward-looking Net Zero models — integrating bottom-up actions, top-down expectations, sensitivities and abatement curves — and support entities in identifying their highest-value levers for transformation.
• Embed continuous improvement through controls, enhanced analytics and new capabilities.
• Reinforce the discipline around ESG performance through structured internal control, transparent documentation and consistent application of methodologies.
• In collaboration with the Tool Owner, help integrate AI-enabled analytics, anomaly detection and advanced insight capabilities.
• Gather business requirements across Finance, Operations, Divisions and Regions, and help translate them into improved processes, tools and decision-support frameworks.
• Work closely with Finance as new Sustainable Finance requirements emerge, ensuring they are supported by robust data, coherent trajectories and relevant analytical frameworks.

You will help bring together performance (ESG), impact (risk and opportunity) and finance (valuation and steering) into a coherent and actionable view for the House.

What You Will Bring / Have

• Technical & Analytical Expertise

• Strong analytical capabilities and advanced proficiency in Excel and Power BI.
• Experience with forecasting, scenario analysis, and performance management (ideally with FP&A exposure).
• Experience with managing evolution of a reporting tool.
• Ability to translate complex data into concise, compelling insights for executive audiences.

• Familiarity with sustainability frameworks and regulatory requirements.
• Understanding of Net Zero pathways, levers, and decarbonisation strategies.

• Proven ability to collaborate across a global matrixed organisation.
• Strong communication and storytelling skills — able to turn numbers into meaning.
• High attention to detail, with the ability to apply robust judgement to ambiguous or evolving datasets.

• Several years in sustainability performance / FP&A / finance at large.
• Preferably with a background from strategy, consulting, or related analytical roles.
• Experience in a retail industry and/or other complex international environments is appreciated.

You Are Energised By

• The journey of transforming data into actionable insights: from the operational build up of a KPI to it being embedded into our processes.
• Working at the crossroads of sustainability, finance, with a strong emphasis on impact driven actions and business prone solutions.
• Solving complex analytical problems and designing scenario-based solutions.
• Engaging diverse stakeholders across Markets, Divisions, to maintain coherence of the House's narrative and support prioritisation.
• Building and continuously improving tools, processes, and models that elevate organisational performance.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of everyone increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.