People Solutions Manager in London

Location: Chanel Head Office, London

Reports to: Head of People Solutions & Operations

Contract: Full-time and Permanent position.

Your role at CHANEL: The People Solutions Manager will have a strong background in Workday and lead the change management efforts for our Workday optimisation initiatives, with emphasis on Absence Management and its impact on Payroll across the UK, Global Corporate, Canada, and Ireland. This role will take ownership of all key Workday aspects, serving as the primary point of contact for Workday queries across these regions. You will drive efficiency and compliance, support the Head of People Solutions and Operations, and play a pivotal role within the People Operations team.

Key responsibilities include:

• Identifying process improvements, ensuring data integrity, and enabling accurate reporting to support HR operations.
• Manage and maintain the relationship with Workday and related systems, recommending enhancements or new features as business needs evolve.
• Oversee the configuration, maintenance, adoption, and optimisation of Workday modules (e.g., Core HCM, Absence, Compensation, Performance, and Recruiting) across the UK, Canada, and Ireland.
• Oversee day-to-day support activities, including issue resolution, system audits, data integrity, and service requests.
• Make decisions autonomously relating to the day-to-day operational smooth running of the system.
• Coordinate and monitor system performance, updates, releases, and testing in partnership with the HRIS and IT teams.
• Ensure compliance with data privacy, security standards, and internal controls.
• Work collaboratively with the business to translate all policies into Workday and Payroll processes to ensure accurate payments from a payroll compliance perspective.

Training and Support:

• Develop and deliver comprehensive training programs, materials and documentation for end-users and internal stakeholders to ensure proficiency in Workday functionality.
• Collaborate with training teams to deliver training sessions and workshops, both in-person and virtually, to a wide range of users, including inductions and accessible information for new starters.

User Adoption, Change Management, Communication, and Engagement:

• Strategically drive user engagement and foster adoption of Workday, Medigold, and RG solutions across departments with alignment to business objectives.
• Develop and implement department-specific engagement options.
• Highlight and address any resistance or concerns from end-users to ensure smooth transition and adoption.
• Lead the analysis and reporting of usage, adoption, and KPIs for Workday and related platforms.
• Track and measure the success of adoption efforts using key performance indicators (KPIs), including Sickness MI analysis, and take corrective action when necessary.
• Collaborate with cross-functional teams to interpret data, assess trends, and drive actionable insights that promote continuous improvement.
• Facilitate ongoing communication with end-users to gather feedback, foster collaboration, and build advocacy for the platform’s benefits.

Collaboration with Technical Teams and Reporting:

• Serve as the primary liaison between HR, IT, Payroll and business stakeholders to gather requirements and deliver Workday solutions.
• Work closely with Workday technical teams (HRIS Global, IT, AMS Partners, etc.) to ensure that the system is configured to meet user needs and identified business requirements.
• Provide insights into the user experience and advocate for user-centric design and functionality in Workday and HR Solution deployments.
• Provide regular reporting on user adoption and overall progress to senior management.

What you are energised by:

• Embodying the vital behaviours of Chanel, particularly agility, simplicity and efficiency, building collaborative partnerships and relationships.
• Ensuring the People Solutions and Operations team is represented in the highest regard.
• An understanding of the Chanel business, stakeholder relationships, relationship with Global HRIS People Solutions team, and AMS Partnerships.
• Passion to learn new systems, curiosity, and data to drive the business.

What you will bring to the role:

• At least 3 years in the Workday configuration ecosystem, ideally with a background in time off, reporting and integrations.
• Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions.
• Technical skills required: Systems thinking, technical aptitude, reporting and configuration capabilities in Workday, strong proficiency in Excel, Power BI and Microsoft suite.

What can Chanel offer you:

• The opportunity to shape and develop ways of working within an established P&O team.
• To be known as part of an efficiency lead team delivering best practice in HR Operations.
• The chance to work with various teams, people and projects for one of the leading Fashion brands in the world.
• You will be equipped and supported to drive your development and meet your career aspirations.

Benefits at CHANEL:

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories.
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and hundreds more.
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines.
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales.
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.