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- Tasks: Manage daily operations and ensure a seamless luxury experience for clients at CHANEL.
- Company: Join the iconic luxury brand CHANEL at Selfridges London.
- Benefits: Enjoy competitive benefits including private medical insurance, discounts, and wellness support.
- Why this job: Be part of a team that shapes unforgettable client experiences in a fast-paced luxury environment.
- Qualifications: Proven operational excellence in luxury settings and strong leadership skills required.
- Other info: Contribute to sustainability initiatives while growing your career in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: CHANEL, Selfridges London
Reports to: Boutique Director
Contract: Permanent, Full-time
CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience.
YOUR ROLE @CHANEL:
The Boutique Operations Manager will manage the day to day running of the Heart of House, ensuring that effective support is put in place for the Boutique to run at its maximum productivity. The Boutique Operations Manager will make tactical and strategic decisions in support of carrying out the Company mission, providing the operational platform for their business to deliver the most beautiful experience to the client. The Boutique Operations Manager will report to the Boutique Director and will act under their supervision and that of the Deputy Manager in their absence.
WHAT IMPACT YOU CAN CREATE AT CHANEL
- Having oversight and responsibility of the Heart of House team - Stock and all operational processes within the Boutique, you can support the boutique in delivering the goals of the brand.
- Expertly utilising IT tools such as Y2, RFID, SAP, Workday, Microsoft Office, to manage all facets of our Boutique Operations ranging from stock to tills to managing grey market activity.
- Managing HR tools, processes and procedures ranging from rotas to new starter onboarding and payroll to contribute towards an outstanding employee experience.
- Ensuring the Boutique environment is flawless by being the point of contact and driver of resolutions of any maintenance issues in collaboration with our Maintenance Team.
- Providing our clients and employees a safe and welcoming environment is a key impact of this role, through managing the Boutique Security in concert with our Security Team.
- Delivering the required resources to the boutique ranging from stationery, refreshments, uniforms etc so the Boutique team can execute their daily mission seamlessly.
WHAT YOU WILL BRING TO THE ROLE
- A proven track record in delivering operational excellence in a large, fast paced luxury environment.
- Excellent listening and communication ability that brings the best out of, and protects those around you, setting them up for success.
- Consistent drive to support and develop team members in maximising their employability, and value to the brand.
- Highly developed leadership and people management that enables you to achieve through an expert and diverse team.
YOU ARE ENERGISED BY
- Contributing to a leadership team that supports each other in facilitating the Boutique staff to consistently be at their best.
- Continuing and developing ways of working that are organised yet agile, delivering outstanding accuracy in a fast paced environment.
- Proactive and collaborative problem solving to deliver best possible outcomes for all stakeholders.
- The need to take care of the minute detail, while maintaining vision of the business’s big picture mission.
- The need to cultivate and protect relationships between the Boutique and the host department store.
- Contributing in the on-going and companywide version of sustainability.
Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:
- Restoring Nature and Climate
- Investing in Circularity
- Advancing dignity and prosperity
- Promoting the autonomy of women
WHAT WILL YOU GAIN FROM THIS EXPERIENCE
- Delivery of excellence in an environment that places the long term success of CHANEL at its forefront.
- An inclusive approach to utilising the diverse range of personalities and competencies at CHANEL.
- An environment to express both your curiosity and capability, with the aim of creating sustainable long term personal and professional growth.
- The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions.
- Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House.
As an employee of CHANEL, you will be an important part of this journey.
BENEFITS AT CHANEL
Our employee benefits have been created to support you across your professional and personal life by offering you:
- Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories.
- Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more.
- Mental Wellbeing: Employee Assistance Programmes and Other Support Lines.
- Platforms: Multiple Platforms to support across Wellbeing.
- Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales.
- Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones.
*Benefits are eligibility dependent and subject to change at any time.
Operations Manager, Selfridges London employer: Chanel
Contact Detail:
Chanel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager, Selfridges London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CHANEL, especially those in operations. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding CHANEL's values and how they align with your experience. We want to show that we’re not just a fit for the role, but also for the brand’s mission.
✨Tip Number 3
Practice common interview questions, but also be ready for situational ones. Think about how you’ve handled challenges in past roles, especially in fast-paced environments like luxury retail.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us on their radar and show our enthusiasm for the role. Plus, it’s a nice touch!
We think you need these skills to ace Operations Manager, Selfridges London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Manager role at CHANEL. Highlight your experience in luxury environments and how it aligns with the job description. We want to see how you can bring operational excellence to the team!
Showcase Your Skills: Don’t forget to emphasise your IT skills, especially with tools like SAP and Microsoft Office. We’re looking for someone who can manage all facets of boutique operations, so let us know how you’ve done this in the past!
Communicate Clearly: Your written communication should be clear and professional. Use concise language and make sure to proofread for any typos or errors. We appreciate attention to detail, and it’s a great way to show us you care about the application process.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows you’re proactive and keen to join the CHANEL family!
How to prepare for a job interview at Chanel
✨Know Your Operations Inside Out
Before the interview, make sure you’re familiar with the operational processes relevant to the role. Brush up on your knowledge of IT tools like SAP and Workday, as well as stock management practices. This will show that you’re not just interested in the role but also prepared to hit the ground running.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading teams and managing people. Think of specific examples where you’ve developed team members or resolved conflicts. This is crucial for a role that requires strong leadership and people management skills.
✨Emphasise Problem-Solving Abilities
Prepare to share instances where you’ve tackled challenges in a fast-paced environment. Highlight your proactive approach to problem-solving and how it has led to successful outcomes. This aligns perfectly with the expectations of the Boutique Operations Manager role.
✨Align with CHANEL’s Values
Familiarise yourself with CHANEL’s commitment to sustainability and luxury service. Be ready to discuss how you can contribute to these values in your role. Showing that you resonate with the company’s mission will set you apart from other candidates.
