At a Glance
- Tasks: Support HR service journeys and enhance employee experiences in a global digital HR environment.
- Company: Join CHANEL's innovative Global People Solutions team in London.
- Benefits: Gain hands-on experience, mentorship, and exposure to global HR transformation projects.
- Other info: Collaborative, dynamic environment valuing diversity and personal growth.
- Why this job: Make a real impact on HR service management and people experience at a luxury brand.
- Qualifications: Master's student in HR or business, with interest in HRIS and project management.
The predicted salary is between 20000 - 30000 £ per year.
Location: London Headquarters – Hybrid
Contract type: Full-time Internship (12 Months)
Reports to: Core People Solutions Manager (London)
Works closely with: Head of Core People Solutions and Core People Solutions Manager
Join CHANEL's Global People Solutions team and experience a unique journey at the heart of international digital HR, employee experience and HR service excellence! You will play a key role at the heart of our HRIS team, supporting our global Workday operations while contributing to the deployment of People Experience journeys and HR Service Management capabilities within our digital HR landscape. You will collaborate with a global team across multiple regions, in a role that requires autonomy, adaptability, and fluency in English.
What Impact You Can Create At Chanel
- HR Service Management
- Designing HR service journeys: support the design and deployment of our HR Service Management journeys end-to-end, mapping how HR users and employees interact with our systems to receive consistent, high-quality service.
- System configuration and rollout: contribute to the configuration, testing and rollout of HR Service Management capabilities within our digital HR landscape, working hand-in-hand with the wider HRIS team.
- Knowledge base and self-service: help build and structure our HR knowledge base, FAQs and self-service content within our systems, so information is accurate, accessible and easy to use.
- Continuous improvement: help monitor how our HR service journeys perform, turning early insights into recommendations to refine and evolve the experience.
- People Experience
- Translating experiences into systems: support the design and deployment of People Experience journeys, helping translate what we want our people to feel and do into concrete digital experiences within our HR systems.
- Journey mapping and configuration: contribute to mapping employee touchpoints across the lifecycle and supporting their configuration end-to-end, so that the people narrative comes to life through our tools.
- Bringing design thinking into HRIS: apply design thinking and service design principles to HRIS deployments, keeping the user experience at the heart of every system change.
- Partnering with the People Experience community: act as the HRIS bridge to the People Experience team, ensuring their vision is reflected in how our systems and journeys are built.
- HRIS – Global People Solutions
- Project management and continuous improvement: actively participate in HR transformation projects (data quality, service management, deployment of digital solutions, etc.), contributing to coordination, action tracking and meeting minutes.
- Testing and deployment: support the team during testing phases (new configurations, updates, Workday enhancements), offering constructive and critical insight.
- Cross-functional collaboration: work closely with IT, Data Analytics and People Development teams to ensure the excellence of our HR solutions.
You are energised by:
- Working in a highly collaborative, international environment that brings together HR, technology, data and design.
- Helping people get the best out of digital tools and services, with a genuine sense of pedagogy and care.
- Navigating complexity and connecting the dots between systems, processes and people experience.
- Being curious about data, AI, culture and how they can help shape a great place to work.
What You Will Bring
- Master's student in HR, business school, or university, ideally with previous experience or interest in HRIS, digital HR, employee experience, or project management; knowledge of Workday is a plus.
- Fluent in English (written and spoken); French is a plus, and comfort interacting in an international environment is essential.
- Autonomous, proactive, highly organised, and able to manage multiple priorities with rigour.
- Excellent command of Excel and PowerPoint; comfort working with HR data and digital tools.
- Strong communication and interpersonal skills, with a service mindset and curiosity about design thinking and people listening.
What Chanel Can Offer You
- Hands-on experience in a leading global luxury brand, at the intersection of HRIS, People Experience and HR Service Management.
- Exposure to global HR transformation projects, Workday, and modern people listening tools and methodologies.
- Mentorship and guidance from experienced professionals in the field.
- A dynamic, collaborative and inclusive environment where your perspective and potential will be valued.
Why join CHANEL?
At CHANEL, we foster an environment that encourages personal growth and collective performance. We believe that diversity, individuality, and complementarity enrich our teams. Joining CHANEL means embarking on a unique professional and human adventure, where your potential will be valued and developed.
Ready for the challenge? Join CHANEL and contribute to the excellence of our global HR solutions, people experience and service management!
Internship – HR Service Management, People Experience, Global Human Resources Information Syste[...] in London employer: Chanel
CHANEL offers an exceptional internship experience at its London Headquarters, where you will be immersed in a dynamic and inclusive environment that champions personal growth and collaboration. As part of the Global People Solutions team, you will gain hands-on experience in digital HR and employee experience while receiving mentorship from industry professionals, all within a prestigious global luxury brand known for valuing diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Internship – HR Service Management, People Experience, Global Human Resources Information Syste[...] in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CHANEL on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by researching CHANEL's values and recent projects. We want to show that we’re not just interested in the role but also passionate about what they do and how we can contribute.
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. Let’s make sure we can articulate our experiences and how they align with the internship's focus on HR service management and people experience.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can leave a lasting impression and shows that we’re genuinely interested in the opportunity. Plus, it keeps us on their radar!
We think you need these skills to ace Internship – HR Service Management, People Experience, Global Human Resources Information Syste[...] in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the internship role. Highlight any relevant coursework, projects, or experiences in HRIS, digital HR, or employee experience to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for HR and how you can contribute to our team. Be sure to mention why you're excited about working at CHANEL and how you can help enhance the People Experience.
Showcase Your Skills:Don’t forget to highlight your technical skills, especially if you have experience with tools like Excel or PowerPoint. If you’ve worked with HR data or digital tools before, let us know how you’ve used them to make an impact!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Chanel
✨Know Your HRIS Basics
Before the interview, brush up on your knowledge of HR Information Systems, especially Workday. Familiarise yourself with how HR service management works and be ready to discuss how you can contribute to the design and deployment of HR service journeys.
✨Showcase Your Collaborative Spirit
Since this role involves working closely with various teams, be prepared to share examples of how you've successfully collaborated in the past. Highlight your ability to navigate complex environments and connect different aspects of HR, technology, and design.
✨Demonstrate Your Curiosity
Express your genuine interest in data, AI, and employee experience during the interview. Discuss how these elements can enhance workplace culture and how you envision using them in your role at CHANEL.
✨Prepare Thoughtful Questions
At the end of the interview, have a few insightful questions ready about the team dynamics, ongoing projects, or the company's approach to HR transformation. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
