D365 Test Manager in London

About the context

The D365 ‘HERO’ Programme is a multi-year global transformation Programme in Finance & Operations implementing Microsoft Dynamics 365 across all our regions. HERO aims to harmonise multiple regional ERPs existing globally, while respecting our divisional operating models and métier specificities. It will create a standardized, single global core ERP model, based on the SaaS Microsoft D365 F&O platform.

AI and intelligent automation have become central pillars of our testing and quality strategy — enabling faster test preparation, more predictable execution, higher coverage, and significant cost optimisation across global and regional deployments.

Your role @ Chanel

We are seeking a forward‑looking D365 Test Manager who will lead HERO’s global testing with a strong bias toward AI adoption, automation, and intelligent quality assurance. Although operating as a solo Test Manager, you will work closely with System Integrator (SI) partners who bring specialised automation capabilities, including AI‑driven script generation, automated execution, and accelerator‑based testing services. Your role is to ensure these partners deliver maximum value, quality, and efficiency — especially through automation that reduces manual effort and lowers testing cost.

You will own the HERO global testing framework, govern SAT and Regression Testing, and enable regions to execute SIT/UAT/OAT successfully — all while embedding AI into the testing lifecycle and continuously identifying opportunities for automation across scenarios, processes, and releases.

The impact you can create at Chanel

• AI & Automation Leadership (Top Objective)
• Establish HERO’s AI‑first testing strategy.
• Lead adoption of AI tools such as Lidana (automated script generation), Tosca (automated regression), and AI copilots within ADO.
• Identify automation opportunities across GCM and regional processes.
• Expand automation coverage to reduce manual testing cycles and cost.
• Integrate automated tests into CI/CD pipelines.
• Use AI analytics to predict risks and improve quality outcomes.

• Delivery Management (AI‑Optimised Execution)
• Govern SAT and Global Regression Testing end‑to‑end.
• Align global teams and regions to AI‑enhanced testing plans.
• Drive readiness across SAT → SIT → UAT → OAT → Go‑Live.
• Use AI‑augmented dashboards for visibility and forecasting.

• Partner Management – With an Automation‑Focused Ecosystem
• Collaborate with SI partners who provide automation‑led scripting and execution services.
• Ensure partners maximise AI accelerators and automation toolkits.
• Challenge estimates and validate automation opportunities.
• Drive accountability for quality, automation throughput, and SLA adherence.

• Delivery Assurance & Quality Governance
• Maintain and evolve the HERO global testing governance framework.
• Ensure AI‑supported traceability and automated evidence.
• Monitor risks and defects with AI‑generated insights.

• Testing Strategy & Global Governance (AI‑Enabled)
• Own global testing strategy across all testing phases.
• Maintain AI‑enhanced templates, playbooks, and ADO structures.
• Improve the framework using AI release insights.

• Regional Enablement – Regions Execute, You Govern & Guide
• Provide AI‑supported guidance and readiness standards.
• Support regions during SIT/UAT/OAT and ensure adoption of automation where valuable.

• Regression Testing Ownership – AI‑Powered Two‑Layer Model
• Govern Global Regression (RT1) and support Regional Regression (RT2).
• Expand automated regression coverage.
• Use AI analytics to maintain and optimise the regression suite.

• Test Automation – Core Pillar of the Role
• Lead automation strategy and roadmap.
• Scale automated regression for Platform Updates and global releases.
• Integrate automated tests into pipelines.
• Increase automation coverage every release.

Success criteria:

• Test Strategy refined if necessary and deployed
• Quality Gates enforced
• Test Coverage => 100 %
• Defect Leakage => 0

Tools & ADO Excellence

• Improve ADO setup for planning, execution, and reporting.
• Use AI dashboards for predictive insights.
• Capture lessons learned through AI‑driven analysis.

Technical Skills

• Strong technical foundation in Microsoft Dynamics 365 Finance & Operations, with a deep understanding of multi system ERP landscapes (iPaaS, Power Platform, regional integrations) and the ability to diagnose cross system issues and dependencies.
• Expert level proficiency in Azure DevOps (ADO) for end-to-end test governance: planning, execution tracking, defect lifecycle, analytics, and release readiness.
• Advanced AI enabled and automation driven testing capabilities, including:
• Lidana for AI accelerated script generation and scenario optimisation.
• Tosca (or equivalent) for automated end to end and regression testing, especially for Platform Updates and repeatable global processes.
• Proven ability to scale test automation, integrate automated suites into CI/CD pipelines, and apply AI insights to improve coverage and efficiency.
• Familiarity with Azure cloud services, modern integration patterns (API based, event driven, middleware orchestration), and cloud native monitoring models.
• Strong delivery discipline using Smartsheet, MS Project, or equivalent tools for managing timelines, dependencies, and multi team coordination.
• Experience working with global stakeholders, SMEs, product teams and partnering with top tier SIs (Avanade, Capgemini, PwC, HSO).

What you will bring

• 10+ years of ERP testing leadership in large, global, multi‑region programmes (ideally D365 F&O), with strong command of SAT, SIT, UAT, OAT and Regression cycles.
• Extensive experience overseeing testing in highly integrated environments and driving risk management, dependency control, and issue resolution.
• A strong automation background, with hands-on experience using Lidana (or similar test scripting tools) and Tosca (or equivalent test execution tools) to accelerate test preparation, expand automation coverage, and validate Platform Updates.
• Demonstrated ability to embed automated tests into CI/CD, scale automation release‑over‑release, and foster an efficiency‑focused testing culture.
• Strong communication, stakeholder management, and organisational skills, able to lead multiple testing cycles in fast‑paced global environments.
• A continuous‑improvement and analytical mindset, with focus on AI adoption, automation expansion, and quality‑driven delivery.
• Professional certifications such as Prince2 Practitioner or PMP, with fluency in English (French is an advantage).

What Chanel can offer you:

• Take part in a global transformation program across multi-regions and multi-partners.
• Be a key partner for Business and IT corporate domains, as well as many internal/external partners within Global, Corporate services and regions.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.