Leather Artisan

Location: CHANEL et Moi Les Ateliers with travel to 5Q Atelier when needed

Reports to: CHANEL et Moi Les Ateliers Manager / 5Q Atelier Team Manager

Contract: Permanent

Your role @CHANEL: The successful candidate will be primarily responsible for Leather Goods repairs. This role encompasses all aspects of the repair process, including the initial assessment with clients, execution of repairs, and data entry into our in-house repair system. The position will work closely with the CHANEL et Moi Les Ateliers Boutique Aftersales Specialists team and will involve regular liaison with both local and global Aftersales teams.

What impact you can create at Chanel: This role will directly influence CHANEL’s client experience by ensuring a seamless journey. You will collaborate closely with our local team of artisans to identify effective repair solutions, leveraging your expertise and product knowledge to deliver the best possible outcomes. Additionally, you will be responsible for ensuring that our in-house repair lead times align with both client and company expectations, while maintaining the highest standards of repair quality.

What you will bring to the role: We are looking for a skilled and motivated Fashion Atelier Technician with proven experience in high-quality accessory repairs using both hand and machine techniques. You will bring strong attention to detail in performing quality checks and managing spare parts inventory, along with effective problem solving and organisational skills. This role requires excellent communication, flexibility to adapt to business needs, and a commitment to maintaining safety standards. You should be confident in assessing repairs within the Les Ateliers ecosystem, while contributing to a collaborative and supportive team environment. A willingness to engage with visitors and participate in training days is also essential. While previous client facing or advisory experience is beneficial, full training will be provided to help you thrive and grow in the role.

You are energised by: Being at the forefront of CHANEL’s commitment to excellence, where your craftsmanship directly enhances the client experience. Enjoying variety of your day-to-day tasks, from hands-on leather goods repairs to client consultations and system updates. Collaborating with both local artisans and global Aftersales teams, gaining exposure to diverse perspectives and best practices. Taking pride in contributing to a seamless and luxurious client journey through your technical expertise. Staying inspired through continuous learning and skill refinement in a dynamic atelier environment. Having a strong sense of purpose and fulfilment by working in a role that values precision, creativity, and collaboration. Being a part of a supportive, high-performing team that encourages growth and celebrates craftsmanship. Contributing to the on-going and companywide version of sustainability.

Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas: Restoring Nature and Climate, Investing in Circularity, Advancing dignity and prosperity, Promoting the autonomy of women.

What you will gain from this experience: At CHANEL, you will thrive in a modern, inspiring environment that celebrates craftsmanship and encourages you to showcase your technical skills. As part of our commitment to your growth, you will receive continuous in-house repair training, along with specialised technical training delivered by our global team in France and the UK team in 5 Queensway. You’ll become part of a global community of artisans, where best practices are shared and collaboration is at the heart of everything we do. With exciting new initiatives launching each year, we are deeply focused on fostering an inclusive culture that supports personal development and collective progress. We believe that the uniqueness of each individual enhances the diversity, creativity, and strength of our team. The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey.

Benefits At CHANEL: Our employee benefits have been created to support you across your professional and personal life by offering you:

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines