At a Glance
- Tasks: Support HR service journeys and enhance employee experiences in a global digital HR environment.
- Company: Join CHANEL, a leading luxury brand with a focus on innovation and collaboration.
- Benefits: Gain hands-on experience, mentorship, and exposure to global HR transformation projects.
- Other info: Experience a unique professional journey at the intersection of HRIS and People Experience.
- Why this job: Make a real impact on HR solutions while working in a dynamic, inclusive team.
- Qualifications: Master's student in HR or related field, with strong communication and organisational skills.
The predicted salary is between 20000 - 30000 € per year.
Location: London Headquarters – Hybrid
Contract type: Full-time Internship (12 Months)
Reports to: Core People Solutions Manager (London)
Works closely with: Head of Core People Solutions and Core People Solutions Manager
Join CHANEL's Global People Solutions team and experience a unique journey at the heart of international digital HR, employee experience and HR service excellence! You will play a key role at the heart of our HRIS team, supporting our global Workday operations while contributing to the deployment of People Experience journeys and HR Service Management capabilities within our digital HR landscape. You will collaborate with a global team across multiple regions, in a role that requires autonomy, adaptability, and fluency in English.
What Impact You Can Create At Chanel HR Service Management
- Designing HR service journeys: support the design and deployment of our HR Service Management journeys end-to-end, mapping how HR users and employees interact with our systems to receive consistent, high-quality service.
- System configuration and rollout: contribute to the configuration, testing and rollout of HR Service Management capabilities within our digital HR landscape, working hand-in-hand with the wider HRIS team.
- Knowledge base and self-service: help build and structure our HR knowledge base, FAQs and self-service content within our systems, so information is accurate, accessible and easy to use.
- Continuous improvement: help monitor how our HR service journeys perform, turning early insights into recommendations to refine and evolve the experience.
People Experience
- Translating experiences into systems: support the design and deployment of People Experience journeys, helping translate what we want our people to feel and do into concrete digital experiences within our HR systems.
- Journey mapping and configuration: contribute to mapping employee touchpoints across the lifecycle and supporting their configuration end-to-end, so that the people narrative comes to life through our tools.
- Bringing design thinking into HRIS: apply design thinking and service design principles to HRIS deployments, keeping the user experience at the heart of every system change.
- Partnering with the People Experience community: act as the HRIS bridge to the People Experience team, ensuring their vision is reflected in how our systems and journeys are built.
HRIS – Global People Solutions
- Project management and continuous improvement: actively participate in HR transformation projects (data quality, service management, deployment of digital solutions, etc.), contributing to coordination, action tracking and meeting minutes.
- Testing and deployment: support the team during testing phases (new configurations, updates, Workday enhancements), offering constructive and critical insight.
- Cross-functional collaboration: work closely with IT, Data Analytics and People Development teams to ensure the excellence of our HR solutions.
You are energised by
- Working in a highly collaborative, international environment that brings together HR, technology, data and design.
- Helping people get the best out of digital tools and services, with a genuine sense of pedagogy and care.
- Navigating complexity and connecting the dots between systems, processes and people experience.
- Being curious about data, AI, culture and how they can help shape a great place to work.
What You Will Bring
- Master's student in HR, business school, or university, ideally with previous experience or interest in HRIS, digital HR, employee experience, or project management; knowledge of Workday is a plus.
- Fluent in English (written and spoken); French is a plus, and comfort interacting in an international environment is essential.
- Autonomous, proactive, highly organised, and able to manage multiple priorities with rigour.
- Excellent command of Excel and PowerPoint; comfort working with HR data and digital tools.
- Strong communication and interpersonal skills, with a service mindset and curiosity about design thinking and people listening.
What Chanel Can Offer You
- Hands-on experience in a leading global luxury brand, at the intersection of HRIS, People Experience and HR Service Management.
- Exposure to global HR transformation projects, Workday, and modern people listening tools and methodologies.
- Mentorship and guidance from experienced professionals in the field.
- A dynamic, collaborative and inclusive environment where your perspective and potential will be valued.
Why join CHANEL?
At CHANEL, we foster an environment that encourages personal growth and collective performance. We believe that diversity, individuality, and complementarity enrich our teams. Joining CHANEL means embarking on a unique professional and human adventure, where your potential will be valued and developed. Ready for the challenge? Join CHANEL and contribute to the excellence of our global HR solutions, people experience and service management!
Internship – HR Service Management, People Experience, Global Human Resources Information Syste[...] employer: Chanel
CHANEL offers an exceptional internship experience at its London Headquarters, where you will be immersed in a dynamic and inclusive environment that champions personal growth and collaboration. As part of the Global People Solutions team, you will gain hands-on experience in digital HR and employee experience while receiving mentorship from seasoned professionals, all within a prestigious global luxury brand. With a focus on innovation and continuous improvement, CHANEL values your unique perspective and encourages you to contribute to meaningful projects that enhance HR service management.
StudySmarter Expert Advice🤫
We think this is how you could land Internship – HR Service Management, People Experience, Global Human Resources Information Syste[...]
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CHANEL on LinkedIn. Ask them about their experiences and any tips they might have for landing the internship. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by researching CHANEL's values and recent projects. Show us that you’re not just interested in the role, but also in how you can contribute to their mission of excellence in HR service management.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to HRIS and People Experience. We want to see your passion for digital HR and how you can bring design thinking into the mix!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at CHANEL.
We think you need these skills to ace Internship – HR Service Management, People Experience, Global Human Resources Information Syste[...]
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the internship role. Highlight any relevant projects or coursework that showcase your understanding of HRIS, digital HR, or employee experience.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about HR and how you can contribute to our team. Share specific examples of your experiences and how they relate to the responsibilities outlined in the job description.
Showcase Your Communication Skills:Since this role involves collaboration across teams, demonstrate your strong communication skills in your application. Use clear and concise language, and make sure to proofread for any errors before submitting.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. This way, your application will be reviewed promptly, and you'll be one step closer to joining our dynamic team!
How to prepare for a job interview at Chanel
✨Know Your HRIS Basics
Before the interview, brush up on your knowledge of HR Information Systems, especially Workday. Familiarise yourself with how HR service management works and be ready to discuss how you can contribute to the design and deployment of HR service journeys.
✨Showcase Your Project Management Skills
Be prepared to talk about any previous project management experience you have. Highlight your ability to manage multiple priorities and how you've contributed to team projects in the past. Use specific examples to demonstrate your organisational skills and proactive approach.
✨Emphasise Your Communication Skills
Since this role involves collaboration across various teams, it's crucial to showcase your strong communication and interpersonal skills. Think of examples where you've effectively communicated complex ideas or worked with diverse groups to achieve a common goal.
✨Demonstrate Your Curiosity
Chanel values curiosity about data, AI, and employee experience. Prepare to discuss how you've engaged with these topics in your studies or previous roles. Show your enthusiasm for learning and how you can bring fresh ideas to the HRIS team.
