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- Tasks: Lead O2C processes using Microsoft Dynamics 365 to enhance efficiency and drive improvements.
- Company: Join Chanel, a luxury brand committed to innovation and excellence.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Make an impact in a global team while working with cutting-edge technology.
- Qualifications: 3+ years in O2C or Finance Operations; expertise in D365 is essential.
- Other info: Collaborative culture with opportunities for growth and mentorship.
The predicted salary is between 48000 - 72000 £ per year.
London. Reports to: Business Process Head, Warehouse, Flows & Planning D365. Contract: date TBC.
At Chanel, our values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work.
Responsibilities
- D365 Technical Leadership: Leverage advanced knowledge of Microsoft Dynamics 365, particularly in Finance and Operations module, to design and optimize O2C workflows, configurations, and integrations that enhance process efficiency. Serve as the primary technical resource on D365 for O2C team, supporting troubleshooting efforts and ensuring data accuracy across the O2C cycle, including order management, billing, collections, and cash application. Collaborate with Global Tech team and external partners to manage D365 system updates, releases, and integrations, ensuring alignment with evolving business requirements and process improvements.
- Continuous Improvement and Change Management: Drive continuous improvement initiatives within the O2C function, utilizing D365’s reporting and analytics capabilities to identify process bottlenecks, inefficiencies, and opportunities for enhancement. Implement change management strategies to ensure successful adoption of new processes and systems across global teams, fostering a culture of innovation and accountability. Facilitate workshops and training sessions to promote best practices in O2C processes and D365 functionalities, ensuring teams are equipped to leverage the system effectively.
- Cross-Functional Collaboration: Act as a key liaison between Finance, Sales, Supply Chain and Tech spanning across Corporate, Regions and Divisions to facilitate the seamless flow of information and support end-to-end O2C processes. Address escalations and complex issues related to O2C processes and D365, collaborating with relevant stakeholders to implement effective solutions. Work with global leadership to align O2C strategies with overall business objectives and support organizational growth.
- Global O2C Process Management: Assist in writing, reviewing, and signing off process documentation and SOPs, including market localizations. Work with the Change and Communications Lead to ensure training materials are kept up to date as changes are implemented. Support Regional deployment by contributing to workshops to identify local specificities and identify priorities based on business criticality. Contribute to building an Order to Cash process community made up of regional/market SMEs to ensure alignment across regions and share common issues and best practices.
- Guardian of Fix, Flex, Free: Act as the guardian of the Fix, Flex, Free framework within the O2C process, ensuring that solutions are scalable, adaptable and maintain a strong foundation of standardization where necessary. "Fix" processes to ensure compliance and efficiency; "Flex" to adapt and respond to regional business needs; and "Free" to enable innovation while maintaining operational integrity. Foster a culture of agility and responsiveness by empowering regional teams to identify opportunities for customization and innovation within the established frameworks, ensuring that these enhancements align with global objectives.
- Performance Monitoring and Reporting: Develop and track global O2C KPIs and metrics to monitor performance, identify trends, and drive data-driven decision-making. Prepare and present performance reports to senior management, highlighting key insights and recommendations for process improvements. Utilize D365 analytics tools to generate actionable insights that inform strategic planning and operational enhancements.
Qualifications
- Education: Bachelor’s degree in Finance, Business Administration, Supply Chain Management, or related field; MBA or relevant certifications (e.g., Six Sigma, APICS, PMP) are celebrated.
- Experience: Minimum of 3 years in O2C, Finance Operations or Global Solution deployment roles, preferably with an ERP.
- Technical Skills: Expertise in Microsoft Dynamics 365 (D365): Proven experience in D365 Finance and Operations, including hands-on configuration, workflow optimization, and integration with other systems. Strong analytical skills, with the ability to leverage D365 data analytics and reporting tools to drive process improvements and operational efficiency. Familiarity with ERP systems and best practices for managing the O2C cycle, including order management, billing, and collections.
- Soft Skills: Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels. Strong leadership and team management skills, with a track record of developing and mentoring high-performing teams. Strategic thinker with a proactive, results-oriented approach to problem-solving and process optimization.
Global Process Lead – O2C employer: Chanel
Contact Detail:
Chanel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Process Lead – O2C
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, or even hit up LinkedIn. The more you engage, the better your chances of landing that dream job.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how you've used D365 to improve processes or solve problems. Let them see the value you can bring to their team.
✨Prepare for the Interview
Do your homework on the company and the role. Be ready to discuss how your experience aligns with their needs, especially around O2C processes and D365. Confidence is key, so practice makes perfect!
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of our team.
We think you need these skills to ace Global Process Lead – O2C
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Global Process Lead – O2C role. Highlight your experience with D365 and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the O2C process and how you can contribute to our team. Keep it engaging and make sure to mention specific examples from your past experiences.
Showcase Your Technical Skills: Since this role requires expertise in Microsoft Dynamics 365, be sure to highlight your technical skills prominently. Share any specific achievements or projects where you optimised workflows or improved processes using D365.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Chanel
✨Know Your D365 Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365, especially the Finance and Operations module. Be ready to discuss how you've used it in past roles to optimise O2C workflows and tackle any challenges that arose.
✨Showcase Your Continuous Improvement Mindset
Prepare examples of how you've driven continuous improvement initiatives in previous positions. Highlight specific instances where you've identified bottlenecks and implemented changes that led to measurable enhancements in process efficiency.
✨Demonstrate Cross-Functional Collaboration Skills
Think of times when you've worked with different teams like Finance, Sales, or Supply Chain. Be ready to share how you facilitated communication and resolved complex issues, as this role requires strong collaboration across various functions.
✨Be Ready for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to O2C processes. Practice articulating your thought process clearly, showing how you would approach troubleshooting and implementing solutions using D365.
