FTC Client Advisor, Selfridges W&FJ

Location: CHANEL, Selfridges W&FJ

Contract: Fixed Term Contract until January 2027, Full Time

Reporting to our Boutique Director, our Client Advisor position is our key connection to the client. Acting as an ambassador for the brand, our Client Advisors leverage the values of CHANEL to create desire. This is a role that combines teamwork and an entrepreneurial spirit in recruiting clients and building trusted, professional and long-lasting relationships.

What Impact You Can Create At CHANEL

• Further the brand's growth in the Watch & Fine Jewellery space by acting as an ambassador for the brand.
• By understanding who the potential CHANEL W&FJ client is, proactively seek to grow awareness of the beauty and efficacy of our W&FJ product.
• By working collaboratively with our Fashion Division, there is a huge opportunity to convert a large and loyal CHANEL fanbase to our W&FJ product.
• By sharing your expertise, while also learning from the experts around you, you have the opportunity to enrich your knowledge and capabilities while also enriching your colleagues.
• By acting as a true team player with a full contribution to the operational and administrative aspects in support of the boutique and your colleagues, you can create a positive business environment.

You are energised by

• The Client Advisor is expected to show entrepreneurship in order to maximise sales, with the agreement and support of the Boutique Management.
• Taking initiatives and combining a strategic and spontaneous approach will be key for building a strong and personalised client relationship.
• Mapping out, networking and reviving dormant accounts are the core of the business development.
• Propose an action plan to attract identified VIPs to visit Bond Street Jewellery Flagship.
• Offering an ultimate customer ‘concierge’ service at all times, as well as nurturing the relationships with the clientele are critical to delivery.
• Having total knowledge of not just CHANEL product, but also having a deep appreciation of the wider Watch & Fine Jewellery market.

What You Will Bring

• Integrity and professionalism are core values at Chanel Fine Jewellery. The Sales Advisor is expected to remain professional, presentable and well-groomed at all times.
• A global point of view and an open mind who can relate to various cultures.
• Established network, mainly local, and trusted advisor of high-net-worth individuals, with a proven track record of client treatment.
• A contributor to both local and global communities with an ability to acquire clients in an emotionally intelligent and sophisticated manner.
• Very strong and thoughtful personal relations skills with clients as well as team members.
• Curiosity for culture, the arts and current affairs.
• Demonstrated track record of acting as a contributing member for a sales team in a Watch & Fine Jewellery environment.
• Fluency in Mandarin is preferable.

What Chanel Can Offer You

• Delivery of excellence in an environment that places long term success of CHANEL and its people at its forefront.
• An inclusive approach to utilising the diverse range of personalities and competencies at CHANEL.
• An environment to express both your curiosity and capability, with the aim of creating sustainable long term personal and professional growth.

Benefits At CHANEL

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories.
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more.
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines.
• Platforms: Multiple Platforms to support across Wellbeing.
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales.
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones.

*Benefits are eligibility dependant and subject to change at any time.

We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.