At a Glance
- Tasks: Create unforgettable luxury experiences and connect with clients through fashion expertise.
- Company: Join the iconic CHANEL team at Harrods Accessories.
- Benefits: Enjoy private medical insurance, retail discounts, and wellness support.
- Other info: Gain insights into the luxury market and contribute to sustainability initiatives.
- Why this job: Be part of a creative environment that values teamwork and innovation.
- Qualifications: Strong interpersonal skills and a passion for fashion trends.
The predicted salary is between 30000 - 40000 £ per year.
Contract Permanent, Full-time Location CHANEL Harrods Accessories
Company Overview
CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience.
About the Role
The successful candidate will play a pivotal role in creating desire through navigating the core of fashion trends and shaping the narrative of luxury. In this role you will utilise your strong interpersonal skills and connect with clients at all levels, effectively, creating a welcoming and engaging atmosphere. As a Fashion Advisor, you will collaborate closely with colleagues daily, contributing to a cohesive, collaborative team environment and elevating the standards of excellence.
Key Responsibilities
- Cultivate genuine relationships to foster trust and ensure enduring loyalty from our clientele reflecting the essence of the brand.
- Tailor and offer personalised guidance that elevates our clients’ journey through showcasing an in depth understanding of individual preferences and lifestyles.
- Maintain an organised approach when completing tasks, ensuring efficiency and attention to detail.
- Foster a culture of collective brilliance and creativity within the boutique and champion the brand’s legacy of excellence through inspiring colleagues to uphold the highest standards of luxury service.
What You Will Bring To The Role
- Ability to build authentic, lasting relationships through empathy and personalised service.
- Strong awareness of trends and deep appreciation for Chanel’s heritage and style.
- Confident, elegant storytelling and interpersonal skills to engage clients meaningfully.
- Collaborative attitude to foster a positive, high-performing boutique environment.
- Organised, efficient, and committed to delivering excellence in every task.
What You Are Energised By
- A genuine love for establishing meaningful connections with new clients and contributing to exceptional client service while creating memorable experiences.
- Exploring and learning about the ever-evolving world of fashion while demonstrating a comprehensive understanding of industry trends.
- Being part of a creative and innovative environment where teamwork is valued and encouraged.
What You Will Gain From This Experience
- Gaining deeper insights from a leading player in the luxury fashion market, understanding cultural nuances, consumer behaviour, and the latest developments shaping the industry.
- Acquiring hands‑on experience with CRM systems, which are widely used in the fashion industry to manage client interactions and preferences effectively.
- Navigating challenges and finding creative solutions to meet clients' needs and exceed their expectations, building resilience and adaptability in the process.
- Contributing to the ongoing and companywide vision of sustainability.
Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas, Restoring Nature and Climate, Investing in Circularity, Advancing dignity and prosperity and Promoting the autonomy of women.
Benefits
Our employee benefits have been created to support you across your professional and personal life by offering you:
- Physical Wellbeing: Private Medical Insurance covering pre‑existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax‑exempt bike and/or accessories.
- Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100s more.
- Mental Wellbeing: Employee Assistance Programmes and Other Support Lines.
- Platforms: Multiple Platforms to support across Wellbeing.
- Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales.
- Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones.
*Benefits are eligibility dependant and subject to change at any time.
Fashion Advisor, Harrods Accessories employer: Chanel
CHANEL is an exceptional employer, offering a unique opportunity to work in the heart of luxury fashion at Harrods Accessories. With a strong commitment to employee wellbeing, CHANEL provides comprehensive benefits including private medical insurance, financial support, and lifestyle discounts, all within a collaborative and creative work culture that values teamwork and personal growth. Employees are empowered to build meaningful client relationships while contributing to the brand's legacy of excellence and sustainability initiatives, making it a truly rewarding place to develop a career in fashion.
