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DIGITAL LEARNING MANAGER
Location: CHANEL House of Learning, London UK
Reports to: Senior Lead, Learning & Development
Contract: Full-time, Fixed term contract until December 2025 (Maternity Cover)
Your role @CHANEL: As part of the Learning & Development function, our Digital Learning team is an integral driver of our interconnected Learning experiences supporting in the delivery of business priorities across all 3 retail divisions (Fashion, Watches & Fine Jewellery and Fragrance & Beauty) and corporate Learning & Development. The Digital team supports the 3 divisional learning apps and corporate learning app ‘Bloom’ to deliver a ‘One-House’ synergy and consistency to learning. This role requires collaboration with the divisional and corporate training teams and partners across all divisions and functions within the business as well as consulting on broader business projects, advising the most effective interconnected learning solutions for optimal performance.
The digital team provides expert guidance to maximize learner engagement and social learning, utilizing learning app features and pathways. The team works to support the adaptation of global learning content and assist with the creation of local assets, supporting a wide range of innovative project categories including brand & product, collections, savoir-faire, events, style and client experiences.
Our Digital Learning implementation places human and social interactions at the center. We are committed to creating an inclusive, accessible, and equitable learning culture that fosters personal growth and contributes to collective progress. We believe that the uniqueness of every individual enhances the diversity, complementarity, and effectiveness of our team.
What impact you can create at CHANEL: The Digital Learning Manager will have a deep understanding of the business priorities across Divisional & Corporate functions and use considered analysis to inform current and future digital learning programmes and impact. You will effectively integrate business and industry insight to design, create and implement an innovative digital learning programme that contributes to the delivery of goals and that supports performance and track and support the lifecycle of digital learning initiatives from concept through to deployment and evaluation.
Reporting to the Learning & Development Senior Lead and working in partnership with the training team, you will support and drive learning transformation. Integral to success are to influence and shape effective partnerships across 3 divisions and corporate functions, including Retail, Marketing, Style expertise, Client Relations, People and Organisation, Sustainability, Legal and IT.
Key responsibilities:
- Integrate data insights & analytical expertise into all digital learning decision-making.
- Use learning app metrics to inform and drive learning projects, learning programming & priorities. Work in partnership with your L&D team to ensure one-house consistency in approach. Design, create, and manage digital learning content and resources collaborating with subject matter experts to ensure content accuracy and relevance.
- Share relevant, data-driven digital learning insights with UK (& Region where applicable) Leadership, acting as an ambassador for digital & interconnected learning.
Digital Learning competencies:
- Proactively coach colleagues on advancing digital learning competencies; identifying required capabilities and knowledge gaps and implementing effective support to ensure efficient collaboration with relevant divisions/departments.
- Provide training and support to new users of the digital learning platforms and act as representative in internal meetings to introduce learning platforms or deliver updates.
Innovate to elevate:
- Evaluate the effectiveness of digital learning programs and make improvements as needed. Elevate the value of data to inform collaborative and individual decision-making in the learning and development team.
- Elevate interconnected onboarding experiences with digital learning to support every employee to thrive and drive innovative experiences in key seminars with immersive and engaging learning.
Inclusive learning:
- Drive inclusion at the heart of learning and work collaboratively with the wider team to ensure inclusive learning solutions are delivered and promote future forward learning insights.
Community management:
- Support the growth of internal communities with tailored content and social interactions to strengthen competencies, build motivation and a sense of belonging to the house.
Retail Learning App Management:
- Manage the Content Roadmap: Oversee planning, development, and release of digital learning content, ensuring alignment with business goals and learning needs at both global and local levels.
- Content Creation and Management: Lead the creation of local digital modules and support the adaptation of global modules to fit local needs.
- Content Lifecycle Management: Ensure content is regularly updated, refined, and optimized to maintain engagement, relevance, consistency, and quality.
- System Monitoring and Issue Resolution: Anticipate, identify, and resolve technical issues of digital learning platforms, ensuring a seamless user experience.
- Data Analytics & Performance Measurement: Develop and deliver reports and track key performance indicators and learning engagement metrics, support teams in measuring the impact of digital learning initiatives and ensure data-driven decision-making.
- Database Management & Optimization: Ensure the accuracy, organization, and cleanliness of learning databases to optimize efficiency and usability.
What will you bring to the role?
- Assertive and proactive, you are a highly organized and self-motivated individual.
- Highly focused and accurate, possessing a keen eye for detail and consistent design.
- A curious mind and agile approach – identifying future areas for digital innovation and impact.
- Able to multi-task, you apply an agile mindset and approach to your work, enabling you to pivot as or when required.
- Confident, adaptable and community-driven, you are a supportive member of the team.
- Microsoft Office Suite, Adobe Creative Cloud, LMS, Power BI experience an asset.
You are energized by:
- Digital learning, technology, data, innovation, gaming, AI, VR, future tech.
- Learning and development, problem solving and creating impact.
- Freedom, autonomy, agility, teamwork, independence and creativity.
- Encouraging and supporting others to discover their potential, challenging themselves to learn new skills.
- Contributing to the on-going and companywide vision of sustainability.
What you will gain from this experience:
- The opportunity to learn, discover and develop your career through digital learning excellence at CHANEL.
- Collaborate with a vast array of departments across the Company to experience a diverse, varied, future-oriented range of work.
- To experience CHANEL from a \’One-House\’ role, working across Fashion, Fragrance and Beauty, Watches and Fine Jewellery and Corporate.
- The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions.
Benefits At CHANEL:
- Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories.
- Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers.
- Mental Wellbeing: Employee Assistance Programmes and Other Support Lines.
- Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales.
- Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones.
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Human Resources
Industries: Retail and Retail Luxury Goods and Jewelry
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Contact Detail:
Chanel Recruiting Team