Payroll Officer in Croydon

Reporting to: Senior Payroll Manager

Location: 5 Queensway

Contract: 6-9 month Fixed term - Full Time

YOUR ROLE @ CHANEL

As our Payroll Officer, you’ll be at the heart of ensuring every CHANEL employee is paid accurately, compliantly, and on time. Your expertise will safeguard statutory obligations in line with HMRC legislation and internal controls, and fuel seamless payroll operations—making a real difference in the everyday experience of our teams.

WHAT IMPACT CAN YOU CREATE AT CHANEL

• Administer the full monthly payroll process, from start to finish, guaranteeing accuracy every step of the way.
• Accurately reconcile all elements of compensation, including salary, overtime, bonus, commission, statutory payment calculations.
• Administer our range of salary sacrifice schemes (pension, cycle to work, etc.), supporting employee choice and wellbeing.
• Administer company benefits impacting payroll (e.g. BIK, private medical, company cars).
• Ensure meticulous compliance with PAYE, NIC, student loans and attachment of earnings – keeping us aligned with HMRC requirements.
• Manage pension auto-enrolment processes, staying ahead of regulatory changes, and in line with The Pensions Regulator standards.
• Support year-end payroll activities and reporting, making sure we close the year with confidence.
• Reconcile payroll reports prior to sign-off, upholding the highest level of accuracy and accountability.
• Maintain awareness of UK payroll legislation changes.
• Collaborate closely with HR and Finance, acting as a trusted partner and payroll expert, ensuring accurate data flow.
• Investigate and resolve payroll discrepancies.
• Prepare payroll reports for Finance and senior stakeholders.
• Act as first point of contact for payroll queries, handling each query with care and accuracy, and providing clear explanations to employees regarding pay and deductions where required.
• Liaise with HMRC and third parties when required.
• Support payroll system upgrades and testing.
• Maintain robust payroll controls and audit trails; identify process inefficiencies and recommend improvements and contribute to documentation of payroll procedures.

YOU ARE ENERGISED BY

• Ensuring every detail is correct and every employee is paid with accuracy and care.
• Navigating ever-changing payroll legislation and solving challenges with compliance and internal controls.
• Making a tangible difference to colleagues’ everyday experience through seamless payroll operations.
• Collaborating with teams across the business to support both operational needs and employee wellbeing.
• Learning and adapting in a fast-paced environment, and being part of a culture that values both tradition and innovation.
• Contributing to the on-going and companywide version of sustainability.

Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:

• Restoring Nature and Climate
• Investing in Circularity
• Advancing dignity and prosperity
• Promoting the autonomy of women

WHAT YOU WILL BRING

• Proven experience in end-to-end payroll operations, ideally within a fast-paced environment.
• A passion for delivering service excellence, with a sharp eye for detail and compliance.
• Up-to-date knowledge of PAYE, NIC, RTI and HMRC legislation, and an understanding of pension auto-enrolment legislation.
• A collaborative spirit—ready to work cross-functionally and support colleagues at every turn.
• A commitment to confidentiality, integrity, and continuous improvement.
• Experience with Workday payroll system desirable.
• Strong Excel skills (reconciliations, formulas, reporting).
• Detail-driven and process-focused with strong organisational skills and the ability to meet strict deadlines.
• Clear and confident communicator, who can remain resilient under pressure.

WHAT CHANEL CAN OFFER YOU

• The opportunity to be at the centre of a globally renowned luxury brand, where your work directly impacts the experience of every employee.
• A collaborative environment that values accuracy, compliance, and the highest standards of payroll operations.
• The chance to work alongside experts who are passionate about continuous improvement and innovation within Payroll.
• The support of a team that encourages your professional growth and development, giving you exposure to diverse payroll processes and best practices.

The UK Region plays a pivotal role in delivering CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and the planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey.

Benefits at CHANEL

Our employee benefits have been created to support you across your professional and personal life by offering you:

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
• Platforms: Multiple Platforms to support across Wellbeing
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones

*Benefits are eligibility dependent and subject to change at any time

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.