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For Companies At a Glance
- Tasks: Create unforgettable luxury experiences for clients and support the retail team with exceptional hospitality.
- Company: Join CHANEL, a prestigious brand known for its commitment to luxury and client satisfaction.
- Benefits: Enjoy a permanent full-time contract with opportunities for personal and professional growth.
- Other info: Work in a dynamic setting with a focus on building relationships and enhancing client experiences.
- Why this job: Be the face of luxury, making every client feel special and valued in a vibrant boutique environment.
- Qualifications: Strong communication skills and a passion for delivering outstanding customer service.
The predicted salary is between 30000 - 40000 £ per year.
Location: Manchester
Reports to: Boutique Director
Contract: Permanent Contract, Full Time
CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience.
YOUR ROLE @CHANEL
Our boutiques are at the core of our business, and our desire is always to provide exceptional client experience. We are looking for a Client Experience Host to act as the boutique’s main point of contact for our clients on the shop floor and to support the retail teams with seamless hospitality in boutique. This role will be instrumental in creating and curating the ultimate luxury experience for our clients during their visit, welcoming, anticipating client requests and elevating service levels.
What Impact You Create
- Client Relations
- Collaborate closely with the CRM Executive to ensure the boutique top clients are recognised, appointments prepared, and the correct clients are invited to events.
- Partner with the client relations team to ensure the smooth execution of client requests and appointment bookings.
- Build trusted relationships with third party services including couriers, tailors, restaurants and hotels to ensure a seamless client experience.
- Establish connections throughout the department store, with Brand Partners and Personal Shopping to better serve the client.
- Serve as the main contact for personal shopping/private suite services in hotels/department stores, as applicable.
- Maintain in depth knowledge of boutique policies, procedures, and client services to respond confidently to client inquiries.
- Support the Team Managers and Fashion Advisors in delivering the most exceptional client experience.
- Lead by example, executing moments of wonder and fulfilling CHANEL’s client relational promise on the shopfloor whilst actively recruiting new clients.
- Share client insights and feedback with the retail and management teams to continuously enhance service levels.
- Hospitality
- Deliver personalised service, orchestrating the ultimate luxury hospitality around every client appointment.
- Greet clients as they arrive, intuitively understanding and anticipating their needs.
- Work in partnership with Fashion Advisors to know their clients, support relationship building, and coach on the finer details that matter.
- Fulfil soft concierge duties, including arranging transport, local hospitality reservations, and personalised recommendations.
- Attend and support client events to enhance the overall client journey.
- Brand Representation
- Embody and communicate the heritage, values, and collections of the House of CHANEL in every interaction, serving as a true brand ambassador.
- Maintain strict confidentiality and discretion at all times, especially when working with VIPs and high profile clients.
- Demonstrate cultural sensitivity and awareness, adapting interactions to suit a diverse, international clientele.
- Remain calm and solution oriented when resolving client issues or unanticipated situations, always aiming to exceed expectations.
Client Experience Host, Selfridges Manchester employer: Chanel
Contact Detail:
Chanel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Host, Selfridges Manchester
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with CHANEL's heritage, values, and collections. This will not only help you in interviews but also show your genuine passion for the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events where CHANEL is present. Building relationships can give you insider info and might just land you a referral.
✨Tip Number 3
Practice your hospitality skills! Role-play scenarios where you anticipate client needs and provide exceptional service. This will prepare you for those tricky interview questions about client experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the CHANEL family and ready to deliver that luxury experience.
We think you need these skills to ace Client Experience Host, Selfridges Manchester
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury brands shine through! We want to see how you connect with the CHANEL ethos and how you can bring that passion to the Client Experience Host role.
Tailor Your Application: Make sure to customise your CV and cover letter for this specific role. Highlight your experience in client relations and hospitality, and how it aligns with our mission to provide an exceptional client experience at CHANEL.
Be Personable and Authentic: We’re looking for someone who can build genuine relationships with clients. Use your application to showcase your personality and how you would create memorable experiences for our clients on the shop floor.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity at CHANEL.
How to prepare for a job interview at Chanel
✨Know Your Brand Inside Out
Before your interview, dive deep into CHANEL's history, values, and current collections. Being able to discuss the brand's heritage and how it aligns with the luxury experience they aim to provide will show your genuine interest and commitment.
✨Master the Art of Hospitality
Since the role focuses on delivering exceptional client experiences, prepare examples from your past where you’ve gone above and beyond in customer service. Think about specific situations where you anticipated a client's needs or resolved an issue seamlessly.
✨Build Connections
During the interview, highlight your ability to build relationships not just with clients but also with team members and external partners. Share stories that demonstrate your collaborative spirit and how you’ve worked with others to enhance client experiences.
✨Stay Calm Under Pressure
Be ready to discuss how you handle unexpected situations or client complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your problem-solving skills and ability to maintain composure in challenging scenarios.