Client Data & Insights Specialist

Client Data & Insights Specialist

Location: CHANEL Head office, London

Reports to: Head of Client Strategy

Contract: 12-month FTC, Full-Time

YOUR ROLE @CHANEL:

CHANEL is committed to delivering the ultimate luxury experience across all our client touchpoints. From our Fashion boutiques with our Fashion Advisors to online on CHANEL.COM or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience.

We are seeking a Client Data & Insights Specialist to join our team and play a pivotal role in transforming client data into actionable insights that enhance our client engagement strategy.

As a Client Data & Insights Specialist, you will be responsible for analysing client data, identifying trends, and providing insights to optimise client engagement, retention, and personalisation efforts. This role sits at the intersection of data analytics, CRM, and Marketing, ensuring that our brand continues to deliver a seamless, ultimate luxury experience to our clients. A collaborative role allowing you to be the main point of contact on various data-related projects and insights requests.

WHAT IMPACT YOU CAN CREATE AT CHANEL:

Data Analysis & Insights

1. Provide the business with key client insights, identify trends in the business and make recommendations for areas of focus.
2. Collate cross departmental client insights needs and work on a roadmap to deliver reporting and dashboards.
3. Support and coach wider marketing team with more efficient ways of reporting, and act as a key partner for their insights needs.
4. Oversee the production of strategic analysis and provide qualitative insights for key management presentations for senior market/ regional/ divisional leaders.
5. Provide Global Insights teams with UK Fashion client updates.

CRM & Client Engagement

1. Support the definition of annual Clienteling targets and accompanying incentive programme based on the business objectives.
2. Leverage data to support stakeholders on decision making for events and communications.
3. Collaborate with retail and digital teams to enable data-driven decision making and improve the client experience.

Data Management & Governance

1. Manage the relationship between Fashion Marketing and the BI team to ensure the development & evolution of Fashion Marketing reporting.
2. Assist in the transition to a global analytics platform, working closely with global and local teams to crosscheck data and KPIs.
3. Work closely with touchpoint owners for applications such as My360 (Clienteling App), Y2 (POS) & Pioneer (SCV) to ensure the applications meet the needs of the business for clienteling.
4. Ensure efficient & optimal database maintenance, deduplication & data capture processes.

WHAT YOU WILL BRING TO THE ROLE:

1. Demonstrated competence in analytical and problem-solving skills.
2. Creativity in data visualisation and competence in PowerBI.
3. Excellent communication and interpersonal skills with the ability to build strong relationships with all stakeholders.
4. Agile and proactive mindset constantly seeking insights to improve the business.
5. Well-developed organisational and administrative skills, including strong attention to detail and the ability to prioritise workload.
6. Demonstrated capacity to effectively communicate, promote and uphold CHANEL\’s values and initiatives, including discretion and confidentiality.

YOU ARE ENERGISED BY:

1. Diving into data, uncovering trends, and translating them into strategic insights.
2. Improving ways of working, interpreting data and communicating creatively to a variety of audiences.
3. Working with a variety of teams locally and globally.
4. Building strong relationships across the business.
5. Contributing to the ongoing and companywide version of sustainability. Sustainability is one of CHANEL\’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL\’s House Sustainability Ambitions across our four key areas:

• Restoring Nature and Climate
• Investing in Circularity
• Advancing dignity and prosperity
• Promoting the autonomy of women

WHAT YOU WILL GAIN FROM THIS EXPERIENCE:

1. The opportunity to work on in a dynamic business, going through various data transformation projects which you would have a key impact on.
2. Exposure to many areas and departments of the business and various key stakeholders at all levels.
3. Experience working for a leading brand in the luxury industry; understanding its key business strategies and priorities.
4. The UK Region plays a pivotal role in delivering on CHANEL\’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey.

BENEFITS AT CHANEL:

Our employee benefits have been created to support you across your professional and personal life by offering you:

1. Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories.
2. Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100\’s more.
3. Mental Wellbeing: Employee Assistance Programmes and Other Support Lines.
4. Platforms: Multiple Platforms to support across Wellbeing.
5. Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales.
6. Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones.

*Benefits are eligibility dependent and subject to change at any time.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

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