At a Glance
- Tasks: Elevate client experiences and deliver exceptional service in a luxury boutique.
- Company: Join the iconic CHANEL team at New Bond Street.
- Benefits: Enjoy private medical insurance, retail discounts, and wellness support.
- Other info: Dynamic role with opportunities for personal growth and recognition.
- Why this job: Be part of a luxury brand and create memorable moments for clients.
- Qualifications: Experience in high-end hospitality and strong interpersonal skills required.
The predicted salary is between 25000 - 30000 £ per year.
Our boutiques are at the heart of the CHANEL experience, with a constant focus on delivering exceptional and personalised service. As a Hospitality Host, you will elevate the refreshment offering while supporting the retail teams to enhance the overall client journey at our New Bond Street boutique. Working closely with Client Experience Hosts and VIC Executive, you will help ensure a seamless, elevated, and welcoming experience for every client.
Responsibilities
- Partner closely with the VIC Executive to ensure our top clients are recognised, appointments are impeccably prepared, and individual preferences are thoughtfully anticipated and delivered.
- Collaborate with the wider boutique team to ensure the seamless execution of refreshment service for both appointment‑based and walk‑in clients.
- Manage the VIP kitchen and hospitality supplies, ensuring efficient, discreet, and timely service at all times.
- Maintain a strong understanding of boutique policies, procedures, and client services to support a consistent and elevated client experience.
- Create a welcoming and luxurious environment tailored to each client’s needs.
- Proactively greet clients throughout the boutique, for both scheduled appointments and ad‑hoc visits.
- Work in close partnership with Fashion Advisors, building an understanding of their clients’ expectations and supporting the successful execution of appointments, while sharing best practices.
- Support and contribute to in‑boutique events, client gatherings, and Master Classes, playing a key role in business development initiatives at New Bond Street.
Qualifications
- Proven ability to deliver exceptional client service within a luxury or high‑end hospitality environment.
- Strong interpersonal and communication skills, with confidence to build trusted, lasting professional relationships.
- Meticulous attention to detail and a highly organised approach, with the ability to manage multiple priorities seamlessly.
- Adaptability and professionalism in a fast‑paced, fluid environment, demonstrating discretion, sound judgement, and a can‑do attitude.
- Strong appreciation for art, beauty, luxury, and etiquette, supported by local cultural knowledge to further elevate the client experience.
- Experience working with VIC clients, developing a deep understanding of personalised service, cultural awareness, and client relationship management.
- Experience collaborating with diverse boutique roles, including Fashion Advisors, Client Experience Hosts, VIC Executives, and Boutique Management.
Benefits
- Physical Wellbeing: Private Medical Insurance covering pre‑existing medical conditions and ability to add family members; Online GP App with 24/7 appointments available within 24 hours; Cycle Scheme participation for a tax‑exempt bike and/or accessories.
- Financial Wellbeing: Pension; Life Assurance; Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more.
- Mental Wellbeing: Employee Assistance Programmes and Other Support Lines.
- Platforms: Multiple Platforms to support across wellbeing.
- Lifestyle: Arts & Culture Ticket Discounts across major London attractions; CHANEL Product Discounts and Employee Only Sales.
- Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones.
Benefits are eligibility dependant and subject to change at any time.
Hospitality Host, New Bond Street in City of Westminster employer: Chanel
At CHANEL, we pride ourselves on being an exceptional employer, offering a luxurious work environment at our New Bond Street boutique where every team member plays a vital role in delivering personalised client experiences. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, including private medical insurance, mental health support, and exclusive discounts, all within a culture that values artistry, professionalism, and personal growth. Join us to be part of a dynamic team that not only recognises your contributions but also fosters your development in the world of luxury hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Host, New Bond Street in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chanel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chanel
Don't be shy about reaching out to Chanel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Host, New Bond Street in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chanel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chanel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
