At a Glance
- Tasks: Elevate fragrance experiences through consultations, storytelling, and engaging events.
- Company: Join CHANEL, a globally recognised luxury brand with a rich heritage.
- Benefits: Enjoy private medical insurance, retail discounts, and wellness support.
- Other info: Collaborative culture focused on sustainability and personal growth.
- Why this job: Be part of a team that empowers clients to express their uniqueness.
- Qualifications: Passion for client experience and experience in retail environments.
The predicted salary is between 30000 - 40000 £ per year.
Fragrance Specialist Location: John Lewis Oxford Street
Contract: Permanent, 37.5 hours/week, any 5 in 7 days
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world. Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup and skincare creations.
Your role @CHANEL
As a Fragrance Specialist, you will play a key role in elevating the fragrance category through immersive consultations, storytelling, and service‑led experiences that connect clients deeply with our brand. You will lead by example in delivering a best‑in‑class client experience, support business growth through innovative events, and act as a mentor and ambassador to colleagues.
What impact you can create at CHANEL
- Build long lasting client relationships through a tailored, memorable experience both in-store and through digital channels
- Deliver expert personalised fragrance consultations that captivate and educate clients
- Share product benefits, category knowledge, and application techniques with confidence to clients and colleagues
- Host masterclasses and in‑store events to elevate fragrance category
- Use clienteling and data capture tools to actively recruit new clients and grow client portfolio
- Achieve individual and counter sales targets & KPIs
What you will bring to the role
- A collaborative and team‑first mindset
- A passion for client experience and storytelling
- The ability to quickly build rapport and create meaningful client connections
- Confidence in delivering fragrance workshops and engaging events
- A strong understanding of perfumery
- Experience in a client‑facing retail environment
You are energised by
- Creating memorable and emotive experiences for clients
- Working in a collaborative environment that encourages people to perform their best
- Providing coaching and guidance to team members on all aspects of fragrance, empowering them to confidently deliver exceptional customer service and achieve sales goals
- Using empathy and insight to understand client needs
- Contributing in the on‑going and companywide version of sustainability.
What will you gain from this experience
- The opportunity to be part of a globally recognised luxury brand known for its timeless heritage
- You will be empowered to take ownership of your impact within CHANEL
- Additional training within fragrance to develop skillset
Benefits at CHANEL
- Physical Wellbeing: Private Medical Insurance covering pre‑existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax‑exempt bike and/or accessories
- Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100's more
- Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
- Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
- Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
Fragrance Specialist - John Lewis Oxford Street in City of Westminster employer: Chanel
CHANEL is an exceptional employer that champions creativity and personal growth, offering a vibrant work culture at the iconic John Lewis Oxford Street location. Employees benefit from comprehensive wellbeing programmes, including private medical insurance and mental health support, alongside opportunities for professional development through training and mentorship. With a commitment to sustainability and inclusivity, CHANEL empowers its team members to make a meaningful impact while delivering unforgettable client experiences in the luxury beauty sector.
StudySmarter Expert Advice🤫
We think this is how you could land Fragrance Specialist - John Lewis Oxford Street in City of Westminster
✨Tip Number 1
Get to know the brand inside out! Dive into CHANEL's history, values, and products. This will not only help you in interviews but also show your genuine passion for the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 3
Practice your storytelling skills. As a Fragrance Specialist, you'll need to engage clients with captivating stories about fragrances. Prepare some anecdotes that highlight your experience and passion for beauty.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the CHANEL family.
We think you need these skills to ace Fragrance Specialist - John Lewis Oxford Street in City of Westminster
Some tips for your application 🫡
Show Your Passion for Fragrance:When writing your application, let your love for fragrance shine through! Share personal stories or experiences that highlight your connection to the world of scents. We want to see how you can bring that passion to life at CHANEL.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Fragrance Specialist. Highlight relevant skills and experiences that align with the job description. We appreciate when candidates take the time to connect their background with what we’re looking for!
Be Authentic:We value uniqueness, so don’t be afraid to show your true self in your application. Use your own voice and style to convey who you are and what makes you different. Remember, we’re looking for individuals who can bring their authentic selves to our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can review it promptly. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Chanel
✨Know Your Fragrance Basics
Before your interview, brush up on your knowledge of different fragrance families and key notes. Being able to discuss the nuances of scents will show your passion and expertise, which is crucial for a Fragrance Specialist role.
✨Showcase Your Storytelling Skills
Prepare to share personal anecdotes or experiences that highlight your ability to connect with clients through storytelling. This is essential for creating memorable consultations and engaging events, so think of examples that demonstrate your skills.
✨Demonstrate Client-Centric Mindset
Be ready to discuss how you would tailor experiences to meet individual client needs. Think about how you can use empathy and insight to build rapport and create lasting relationships, as this aligns perfectly with CHANEL's values.
✨Emphasise Team Collaboration
Since the role requires a collaborative mindset, prepare to talk about your experience working in teams. Highlight instances where you've supported colleagues or contributed to a positive team environment, showcasing your ability to mentor and empower others.
