Fragrance & Beauty Sales Consultant - John Lewis Oxford Street in City of Westminster

Location: John Lewis Oxford Street

Contract: Permanent, 37.5 hours/week, any 5 in 7 days

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world. Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup and skincare creations.

Your role @CHANEL:

• As a Fragrance & Beauty Sales Consultant, you are the ultimate CHANEL ambassador and you will play a key role in our mission, embodying our values and DNA.

Responsibilities:

• Build long lasting client relationships through a tailored, memorable experience both in-store and through digital channels.
• Share passion and knowledge in fragrance, makeup, and skincare with confidence through storytelling.
• Deliver expert personalised consultations that captivate and educate clients.
• Use clienteling and data capture tools to actively recruit new clients and grow client portfolio.
• Help achieve individual and counter sales targets & KPIs.

Qualifications:

• Experience in a client‑facing retail environment.
• A passion for client experience.
• Ability to quickly build rapport and create meaningful client connections.
• A collaborative and team‑first mindset.

What energises you:

• Creating memorable experiences for clients.
• Working in a collaborative environment that encourages people to perform their best.
• Using empathy and insight to understand client needs.
• Achieving sustainable growth and performance based on targets and KPIs.
• Contributing in the ongoing and company‑wide version of sustainability.

Sustainability is one of CHANEL's key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL's House Sustainability Ambitions across our four key areas:

• Restoring Nature and Climate.
• Investing in Circularity.
• Advancing dignity and prosperity.
• Promoting the autonomy of women.

What you will gain from this experience:

• The opportunity to be part of a globally recognised luxury brand known for its timeless heritage.
• You will be empowered to take ownership of your impact within CHANEL.
• You will work alongside inspirational colleagues and managers that will coach and develop you throughout your CHANEL career journey.
• You will be immersed in a House of creation and luxury through attending inspirational conferences and training initiatives in our Training Academy to elevate your expertise to educate and inspire our clients.

Benefits at CHANEL:

• Physical Wellbeing: Private Medical Insurance covering pre‑existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax‑exempt bike and/or accessories.
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100's more.
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines.
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales.
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones.

Benefits are eligibility dependant and subject to change at any time.

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.