Distribution Assistant in City of Westminster

Location: 5 Queensway, Croydon, CR9 4DL

Contract: Permanent, 40‑hour working week, Monday to Friday, between 7:00 am and 5:30 pm. Some flexibility required; occasional weekends.

Your role @CHANEL

We are seeking a reliable and detail-oriented Distribution Assistant to support our export operations. This role combines core warehouse duties with export-specific responsibilities, requiring strong IT skills, excellent communication, and meticulous attention to detail in a fast‑paced environment. The role involves both independent work and collaboration with the export team and head office.

What impact you can create at CHANEL:

• Perform picking, packing, and preparation of goods for export.
• Ensure accurate labelling, documentation, and data entry for all shipments, including weights and dimensions.
• Communicate effectively with the export team and head office regarding export requests.
• Support bulk orders when the Team Leader is unavailable.
• Maintain a clean, organised, and safe warehouse environment.
• Follow all warehouse procedures and health & safety regulations.
• Complete mandatory Dangerous Goods Training and achieve the required certification.
• Report any issues or discrepancies promptly to supervisors and team leaders.
• Provide support in other areas of the distribution centre during quieter periods.

What you will bring to the role:

• Previous experience in a warehouse or distribution role is preferred.
• Strong IT skills, including proficiency in MS Excel, Word, Outlook, D365 and Warehouse Management Systems (WMS).
• Excellent communication skills to liaise effectively with internal teams.
• Self‑motivated, organised, and enthusiastic with a flexible attitude and ability to work on own initiative.
• Physically able to lift, move, and handle goods safely.
• Must complete and pass Dangerous Goods Training before handling export shipments.
• Awareness of retail demands during busy periods and ability to work under pressure.
• Approachable with the ability to liaise comfortably and appropriately with all levels of the business.

You are energised by:

• High attention to detail to ensure accurate documentation and shipment information.
• Working independently in a fast‑paced environment.
• Collaboration.
• Assisting with various warehouse duties, including import/export activities, as needed.
• Complying with departmental KPIs and upholding safe working practices.
• Contributing to the ongoing and company‑wide version of sustainability.

CHANEL’s House Sustainability Ambitions across four key areas:

• Restoring Nature and Climate
• Investing in Circularity
• Advancing dignity and prosperity
• Promoting the autonomy of women

What you will gain from this experience:

You will develop a detailed understanding of Export shipments and processes within Chanel, as well as enhancing your knowledge of both our WMS and D365 systems.

Benefits at CHANEL:

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax‑exempt bike and/or accessories.
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100's more.
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines.
• Platforms: Multiple Platforms to support across Wellbeing.
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales.
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones.

Benefits are eligibility dependant and subject to change at any time. At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.