At a Glance
- Tasks: Create unforgettable luxury experiences by serving refreshments and maintaining a welcoming environment.
- Company: Join the iconic CHANEL team at New Bond Street, where luxury meets exceptional service.
- Benefits: Enjoy competitive pay, health perks, and discounts on CHANEL products and London attractions.
- Other info: Contribute to sustainability initiatives while developing your career in a dynamic environment.
- Why this job: Be part of a brand that values creativity, collaboration, and personal growth in a luxury setting.
- Qualifications: Experience in high-end hospitality and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Hospitality Host
Location: Chanel, New Bond Street
Contract: Permanent, Full Time
CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience.
YOUR ROLE @CHANEL
Our boutiques are at the heart of the CHANEL experience, with a constant focus on delivering exceptional and personalised service. As a Hospitality Host, y ou will be responsible for preparing, presenting, and serving refreshments, maintaining service areas to the highest standard in order to enhance the overall client journey at our New Bond Street boutique. Working closely with Client Experience Hosts and VIC Executive, you will help ensure a seamless, elevated, and welcoming experience for every client. Through strong collaboration and attention to detail, you will contribute to creating an environment that reflects CHANEL's standards of luxury, care, and excellence.
WHAT IMPACT YOU CREATE AT CHANEL
In this role, you will play a key part in curating an exceptional and refined luxury experience for our clients, elevating service standards at every touchpoint. By anticipating client needs, demonstrating cultural awareness, and delivering thoughtful, personalised hospitality, you will directly enhance the client journey and reinforce CHANEL's commitment to excellence.
Client Relations
- Partner closely with the VIC Executive to ensure our top clients are recognised, appointments are impeccably prepared, and individual preferences are thoughtfully anticipated and delivered.
- Collaborate with the wider boutique team to ensure the seamless execution of refreshment service for both appointment-based and walk-in clients.
- Manage the VIP kitchen and hospitality supplies, ensuring efficient, discreet, and timely service at all times.
- Maintain a strong understanding of boutique policies, procedures, and client services to support a consistent and elevated client experience.
Hospitality
- Create a welcoming and luxurious environment tailored to each client's needs.
- Proactively greet clients throughout the boutique, for both scheduled appointments and ad-hoc visits
- Work in close partnership with Fashion Advisors, building an understanding of their clients' expectations and supporting the successful execution of appointments, while sharing best practices.
- Support and contribute to in-boutique events, client gatherings, and Master Classes, playing a key role in business development initiatives at New Bond Street.
WHAT YOU WILL BRING TO THE ROLE
- A proven ability to deliver exceptional client service within a luxury or high‑end hospitality environment.
- Strong interpersonal and communication skills, with the confidence to build trusted, lasting professional relationships.
- Meticulous attention to detail and a highly organised approach, with the ability to manage multiple priorities seamlessly.
- Adaptability and professionalism in a fast‑paced, fluid environment, demonstrating discretion, sound judgement, and a can‑do attitude.
- A strong appreciation for art, beauty, luxury, and etiquette, supported by local cultural knowledge to further elevate the client experience.
YOU ARE ENERGISED BY
- Creating opportunities to curate exceptional, memorable, and highly personalised experiences that leave a lasting impression on our clients.
- Continuously elevating standards to the highest level, whether through service excellence, attention to detail, or meaningful personal interactions.
- Thriving in a collaborative environment where teamwork, mutual support, and shared success enable everyone to perform at their best.
- Embracing a growth mindset, with a genuine desire to continuously develop your skills, knowledge, and contribution.
- Promoting the autonomy of women
- Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL's key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL's House Sustainability Ambitions across our four key areas:
- o Restoring Nature and Climate
- o Investing in Circularity
- o Advancing dignity and prosperity
- o Promoting the autonomy of women
WHAT YOU WILL GAIN FROM THIS EXPERIENCE
- The opportunity to deliver and curate exceptional luxury hospitality within one of CHANEL's most iconic boutiques, directly shaping memorable client journeys.
- Hands‑on exposure to working with VIC clients, developing a deep understanding of personalised service, cultural awareness, and client relationship management.
- Close collaboration with diverse boutique roles including Fashion Advisors, Client Experience Hosts, VIC Executives, and Boutique Management while strengthening your commercial and interpersonal skills.
- The UK Region plays a pivotal role in delivering on CHANEL's House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey.
BENEFITS AT CHANEL
Our employee benefits have been created to support you across your professional and personal life by offering you:
- Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members,Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
- Financial Wellbeing: Pension, Life Assurance and Retail Discountsacross multiple retailers including Supermarkets, Gyms, Days Out and 100's more
- Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
- Platforms: Multiple Platforms to support across Wellbeing
- Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
- Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
*Benefits are eligibility dependant and subject to change at any time
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.
Chanel Hospitality Host, New Bond Street employer: Chanel
CHANEL offers an exceptional work environment in Greater London, where innovation meets tradition. As a Financial Systems Intern, you will benefit from a culture that values analytical excellence and professional growth, with opportunities to engage in meaningful projects that enhance your skills. The company's commitment to employee development and a collaborative atmosphere makes it an attractive place for those seeking a rewarding career in finance.
StudySmarter Expert Advice🤫
We think this is how you could land Chanel Hospitality Host, New Bond Street
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chanel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chanel
Don't be shy about reaching out to Chanel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Chanel Hospitality Host, New Bond Street
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chanel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chanel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
