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For Companies At a Glance
- Tasks: Lead global Travel & Expense processes, driving improvements and enhancing user experience.
- Company: Join Chanel, a luxury brand committed to excellence and employee fulfilment.
- Benefits: Enjoy a full-time role with opportunities for travel and professional growth.
- Why this job: Be part of a dynamic team shaping the future of finance in a prestigious company.
- Qualifications: Experience in global organisations; ACCA or CIMA preferred; strong communication skills required.
- Other info: Fluency in English is essential; additional languages are a bonus.
The predicted salary is between 48000 - 72000 £ per year.
Location: London, UK
Reports to: Travel & Expenses Senior Process Owner
Contract: Full-time and permanent position
At Chanel, our values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. As part of the Future of Finance initiative, Chanel implemented Concur, a travel and expense (T&E) management solution, to harmonize processes across the Source to Pay (S2P) value chain. This rollout has optimized booking and expense claim processes within Finance and supports our future T&E needs.
About The Role
Chanel seeks a Business Process Lead for Global Travel & Expense (T&E). This pivotal role involves driving process improvements and strategy for global T&E, enhancing user experience, and streamlining operations. You will collaborate across teams to design and implement innovative solutions that improve efficiency and stakeholder experience. As part of the RUN team, responsible for maintaining and improving S2P and T&E processes, you will help achieve our digitalization goals. This role is based in London, with travel as required.
Responsibilities include:
- Planning, governance, and stakeholder management
- Ensure the completeness and validity of the global core model for T&E and assist markets with governance requirements.
- Support rollout of new processes or technologies using project management methodologies (e.g., Agile).
- Proactively seek feedback and strive to exceed expectations.
- Provide timely, accurate information to stakeholders.
- Demonstrate integrity, credibility, respect, and trustworthiness.
- Dependably meet commitments to senior stakeholders.
- Inspire and influence cross-functional teams.
Knowledge and expertise
- Deep understanding of expense ledger entries and related processes.
- Technical accounting skills; ACCA or CIMA qualification preferred.
- Expertise in Concur Expense and Travel.
- Understanding of business travel and the travel industry.
- Proficiency with analytics tools (Excel, Power BI).
Process, Risk, and Controls mapping
- Anticipate evolving stakeholder requirements in expense processes.
- Oversee global expense control, reporting, and analytics.
- Ensure appropriate control frameworks across markets.
- Review and improve T&E processes for efficiency.
- Identify key drivers of expense requests and provide timely resolutions.
- Gather requirements for Concur Travel Module features and policy changes.
- Report on travel management compliance and spend to identify improvement opportunities.
What you will bring/have
- Experience in complex, global organizations.
- Strong knowledge of the corporate travel industry; Concur certification is an advantage.
- Customer-focused with excellent communication skills for engaging stakeholders.
- Clear written and verbal communication skills.
- Ability to present data insights for decision-making.
- Strong organizational and technical skills in MS Office.
- Curiosity about current travel industry trends and responsiveness to changes.
- Critical thinking and analytical skills.
- Target-oriented and action-driven mindset.
- Fluency in English; additional languages are a plus.
Energy and motivation
- Enjoy working in complex, global settings.
- Thrives in multicultural, professional environments.
- Efficiently manages multiple priorities.
- Builds meaningful stakeholder relationships and anticipates their needs.
At Chanel, we foster an inclusive culture that supports personal growth and collective progress. We value diverse perspectives and encourage your application, recognizing the unique experience and potential you bring.
Business Process Lead Travel & Expenses employer: Chanel
Contact Detail:
Chanel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Process Lead Travel & Expenses
✨Tip Number 1
Familiarise yourself with Concur Expense and Travel, as this is a key requirement for the role. Consider taking a certification course if you haven't already, as it will not only enhance your knowledge but also demonstrate your commitment to the position.
✨Tip Number 2
Network with professionals in the corporate travel industry to gain insights into current trends and best practices. Engaging with others in the field can provide you with valuable information that may set you apart during interviews.
✨Tip Number 3
Prepare to discuss your experience in managing stakeholder relationships effectively. Think of specific examples where you've successfully influenced cross-functional teams or improved processes, as these will be crucial in showcasing your fit for the role.
✨Tip Number 4
Stay updated on the latest developments in the travel industry, especially regarding expense management and digitalisation. Being knowledgeable about recent changes will help you engage in meaningful conversations during the interview process.
We think you need these skills to ace Business Process Lead Travel & Expenses
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Business Process Lead for Travel & Expenses at Chanel. Tailor your application to highlight relevant experiences that align with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in global organisations, particularly in travel and expense management. Mention any familiarity with Concur Expense and your technical accounting qualifications like ACCA or CIMA.
Showcase Communication Skills: Since the role requires excellent communication skills, provide examples in your application that demonstrate your ability to engage stakeholders effectively. Use clear and concise language to convey your points.
Demonstrate Analytical Skills: Include specific instances where you've used analytics tools like Excel or Power BI to drive decision-making or improve processes. This will show your capability to handle data insights, which is crucial for the role.
How to prepare for a job interview at Chanel
✨Understand the Role and Responsibilities
Before the interview, make sure you thoroughly understand the role of a Business Process Lead in Travel & Expenses. Familiarise yourself with the key responsibilities, such as process improvements and stakeholder management, so you can discuss how your experience aligns with these expectations.
✨Showcase Your Technical Skills
Given the emphasis on Concur Expense and Travel, be prepared to discuss your technical skills and any relevant certifications. Highlight your proficiency with analytics tools like Excel and Power BI, and provide examples of how you've used these tools to drive efficiency in previous roles.
✨Demonstrate Stakeholder Engagement
Chanel values strong communication and stakeholder management skills. Prepare examples of how you've successfully engaged with stakeholders in the past, focusing on your ability to inspire and influence cross-functional teams while meeting their needs.
✨Stay Informed About Industry Trends
Show your curiosity about current travel industry trends during the interview. Discuss recent developments or changes in the corporate travel landscape and how they might impact the role. This will demonstrate your proactive approach and commitment to staying updated in your field.
