Business Manager - Gatwick Airport North

Senior Account Manager

Location: Gatwick Airport North

Contract: Permanent, 4 days on, 2 days off shift pattern

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.

“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.

Our mission at CHANEL Beauty is to underline what is most unique in everyperson and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup and skincare creations.

JOB PURPOSE

In line with the Fragrance & Beauty vision and mission, the Business Manager leads an energetic and passionate team of people who are dedicated to creating experiences with our clients. Through a keen sense of business acumen, the Business Manager is responsible for all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions. They are able to think \’outside the four walls\’ and take into account the entire client pathway, including the omni-channel context.

KEY RESPONSIBILITIES

Leading the team: the Business Manager guides their team towards achieving results and developing individual talents

• Creates an environment rich with ethics, integrity and diversity, which leads to positive team collaboration
• Partners with the Retail Development Manager to proactively identify, address and manage any employee relations issues in accordance with the local CHANEL policies and procedures and shares feedback on performance
• Facilitates frequent team and individual communication in order to ensure collective knowledge to all members of the team
• Shares the brand vision and the boutique challenges, gives meaning and empowerment to the team while holding them accountable

Business developer: the Business Manager embodies an entrepreneurial spirit

• Plays an integral part in building CHANEL’s portfolio of clients through data capture in line with the brands expectations
• Develops business initiatives in line with the brand vision and strategy
• Defines, tracks and coaches the team to achieve set KPIs
• Manages staff rotas, including day-to-day operational zoning to ensure floor coverage and optimal client experience
• Communicates retail and collateral stock needs to all necessary parties as well as facilitates smooth operations of incoming deliveries
• Networks with the community to elevate the presence and awareness of the brand in the local marketplace
• Assumes responsibility for all loss prevention activities, such as in-store security and inventory management
• Has a solid understanding of the business environment
• Provides feedback and reporting to line manager in order to influence strategies and recommendations

Experience creator: the Business Manager creates conditions for a consistent and memorable experience

• Leads by example on the selling floor by creating tailor-made personalised client experiences, to build long-lasting relationships
• Considers the omni-channel journey as a whole and helps the team embrace digital shopping trends
• Facilitates the resolution of client service complaints with a holistic approach so that each client leaves satisfied, regardless of which channel they chose to shop
• Ensures team has tools/training to provide the CHANEL client experience
• Ensures visual merchandising guidelines are adhered to throughout the boutique and guarantees that the boutique remains clean, tidy and welcoming at all times

CHANEL ambassador: the Business Manager embodies the values of the brand

• CHANEL Insider: has a solid knowledge of the brand, its heritage and know-how, and shares it with clients as well as the team
• Implements all training received, is curious to learn more in order to nourish a global and beauty culture, being pro-active in self-learning
• Implements and ensures respect of the uniform and grooming guidelines at all times

Counter operations: the Business Manager delivers strong operational excellence

• Manages all areas of counter operations, ensuring compliance across all areas and implementing clear and transparent procedures
• Ensures the smooth running of the counter at all times
• Responsible for the stock, tester and sample inventory
• Ensures that stock levels meet the needs of the business, managing planned seasonal increases in a timely manner
• Responsible for stock accuracy (stock audits), working to minimise stock loss at all times
• Ensures meticulous stock handling and storage procedures are established and followed
• Ensures Company returns procedures are clear and adhered to
• Works with the Visual Merchandising Team, ensuring that the CHANEL merchandising guidelines are followed
• Responsible for ensuring clarity of Health & Safety and Fire Safety training and procedures

SKILL SETS

Leadership and Management skills

• Strategic thinker: Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage
• Relationships-focused: Collaborative, partnering and influencing skills
• Ability to develop and empower people: Listening and empathy, feedback and coaching skills, performance management, delegation
• Performance minded and decisive, strive for continuous improvement

Managing Business skills

• Strong client experience mindset
• Able to understand and synthesize business and market intelligence
• Able to write reports and proposals
• Planning, organization and change management skills
• Problem solving and dispute resolution skills
• Technology competent and digital trend awareness

Soft skills

• Posture and communication skills : Verbal and written communication, story telling
• Curious, personal agility, continuous learner
• Self-awareness, self-confidence, and self-control/stress management
• Enthusiasm, energy and motivation
• Trustworthy with integrity/ethics

Benefits at CHANEL:

Our employee benefits have been created to support you across your professional and personal life by offering you:

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members,Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
• Financial Wellbeing: Pension, Life Assurance and Retail Discountsacross multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
• Platforms: Multiple Platforms to support across Wellbeing
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones

*Benefits are eligibility dependant and subject to change at any time

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

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