At a Glance
- Tasks: Lead a passionate team to deliver exceptional client experiences in luxury retail.
- Company: Join CHANEL, a globally recognised luxury brand with a rich heritage.
- Benefits: Enjoy competitive benefits including private medical insurance, discounts, and wellness support.
- Other info: Be part of a culture that values diversity, collaboration, and sustainability.
- Why this job: Make a real impact in a dynamic environment while fostering client relationships.
- Qualifications: Proven leadership experience in luxury retail, ideally in beauty or fragrance.
The predicted salary is between 30000 - 40000 € per year.
Location: John Lewis White City
Contract: Permanent, 37.5 hours/week, any 5 in 7 days
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.
Your role @CHANEL
As an Account Manager within our Fragrance & Beauty division, you will lead a dynamic and passionate team, inspiring them to embody CHANEL values and deliver exceptional client experiences. This role is pivotal in driving retail excellence, cultivating team performance, and upholding the brand image within the market. With a strong sense of business acumen and leadership, you play a key role in strengthening our presence in store by managing the day-to-day operations of the counter while coaching, motivating and mentoring the team.
What impact you can create at CHANEL
- People Management
- Inspire, develop, and manage a high‑performing team with a focus on collaboration, diversity, and empowerment
- Lead onboarding and continuous training of the team, ensuring strong product knowledge, service excellence, operational compliance, and support with employee relations
- Set and review individual and team goals, provide regular performance feedback, and support career development plans
- Partner with the Talent Acquisition team to manage full recruitment cycle
- Business Development
- Contribute to business planning, including forecasting, promotional strategies, and category development
- Monitor and analyse business KPIs to inform strategic actions and improve commercial performance
- Proactively recruit new clients and support clienteling initiatives to deepen customer relationships and drive client loyalty
- Collaborate regularly with the Retail Development Manager to review counter performance, share insights, and develop growth strategies
- Build strong partnerships with retailer teams, supporting cross‑functional collaboration and shared business objectives
- Operational Excellence
- Oversee day‑to‑day retail operations, including rota management, stock monitoring, and accurate reporting aligned with retailer systems
- Ensure the flawless execution of brand activations, events, and in‑store campaigns
- Uphold brand standards for grooming, presentation, and environment
- Client Experience
- Set expectations for client service excellence by leading with authenticity, empathy and deep product expertise
- Champion the brand’s signature service approach, ensuring all client interactions are elevated and immersive
What you will bring to the role
- Proven leadership experience in a luxury or premium retail environment, ideally within beauty or fragrance
- The ability to coach and develop a diverse team while fostering a culture of collaboration
- A passion for creating memorable, client‑centric experiences
- Strategic thinking with strong commercial awareness and decision‑making capabilities
- A solution‑focused approach, thriving in a fast‑paced and evolving environment
You are energised by
- Creating memorable and long‑lasting client relationships
- Building and nurturing a culture where achievement is celebrated and learning is continuous
- Driving commercial results and taking ownership of your business
- Investing time in coaching, mentoring, and development the team
- Contributing in the on‑going and companywide version of sustainability.
Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:
- Restoring Nature and Climate
- Investing in Circularity
- Advancing dignity and prosperity
- Promoting the autonomy of women
What will you gain from this experience
The opportunity to be part of a globally recognised luxury brand known for its timeless heritage. You will be empowered to take ownership of your impact within CHANEL and contribute to the UK region.
Benefits at CHANEL
Our employee benefits have been created to support you across your professional and personal life by offering you:
- Physical Wellbeing: Private Medical Insurance covering pre‑existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax‑exempt bike and/or accessories
- Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
- Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
- Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
- Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
Benefits are eligibility dependant and subject to change at any time.
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
Account Manager - John Lewis White City employer: Chanel
CHANEL is an exceptional employer that champions creativity and personal growth, offering a vibrant work culture at the John Lewis White City location. Employees benefit from comprehensive support in their professional and personal lives, including private medical insurance, financial wellbeing initiatives, and a strong focus on mental health. With a commitment to sustainability and a diverse, inclusive environment, CHANEL empowers its team members to thrive while making a meaningful impact in the luxury retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - John Lewis White City
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up social media platforms like LinkedIn. The more connections you make, the better your chances of landing that dream job.
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock sessions with friends or family. This will help you get comfortable with your answers and boost your confidence. Remember, it’s all about showcasing your personality and passion for the role!
✨Tip Number 3
Research the company inside out! Know their values, recent news, and what makes them tick. This will not only impress your interviewers but also help you tailor your responses to show how you fit into their culture.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Account Manager - John Lewis White City
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love the beauty and fragrance industry, so share your experiences and what excites you about working with CHANEL.
Tailor Your CV:Make sure your CV is tailored to the Account Manager position. Highlight your leadership experience and any relevant achievements in retail. We’re looking for specific examples that demonstrate your ability to inspire and develop a team.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for this role. Use it to connect your skills and experiences to the job description. Don’t forget to mention how you align with CHANEL’s values and commitment to sustainability!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Chanel
✨Know Your Brand
Before stepping into the interview, make sure you’re well-versed in CHANEL’s values and heritage. Understand their commitment to sustainability and how it influences their operations. This will not only show your genuine interest but also help you align your answers with their brand ethos.
✨Showcase Leadership Skills
As an Account Manager, demonstrating your leadership experience is crucial. Prepare specific examples of how you've inspired and developed teams in previous roles. Highlight your ability to foster collaboration and celebrate achievements, as this aligns perfectly with what CHANEL is looking for.
✨Prepare for Client-Centric Scenarios
Expect questions about creating memorable client experiences. Think of instances where you’ve gone above and beyond for customers. Be ready to discuss how you can elevate client interactions at CHANEL, showcasing your deep product knowledge and service excellence.
✨Understand Business Metrics
Familiarise yourself with key performance indicators relevant to retail. Be prepared to discuss how you’ve used data to inform strategic decisions in past roles. This will demonstrate your strong commercial awareness and ability to drive business results, which is essential for the role.
