At a Glance
- Tasks: Lead a passionate team to deliver exceptional client experiences in luxury beauty.
- Company: Join CHANEL, a globally recognised luxury brand with a rich heritage.
- Benefits: Enjoy private medical insurance, retail discounts, and wellness support.
- Other info: Be part of a culture that celebrates diversity and personal growth.
- Why this job: Make a real impact while fostering creativity and collaboration in a dynamic environment.
- Qualifications: Proven leadership in luxury retail and a passion for client-centric experiences.
The predicted salary is between 30000 - 40000 £ per year.
Location: Boots Kingston
Contract: Permanent, 37.5 hours/week, any 5 in 7 days
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.
Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup and skincare creations.
Your role @CHANEL:
As an Account Manager within our Fragrance & Beauty division, you will lead a dynamic and passionate team, inspiring them to embody CHANEL values and deliver exceptional client experiences. This role is pivotal in driving retail excellence, cultivating team performance, and upholding the brand image within the market.
With a strong sense of business acumen and leadership, you play a key role in strengthening our presence in store by managing the day-to-day operations of the counter while coaching, motivating and mentoring the team.
What impact you can create at CHANEL:
- People Management
- Inspire, develop, and manage a high-performing team with a focus on collaboration, diversity, and empowerment
- Lead onboarding and continuous training of the team, ensuring strong product knowledge, service excellence, operational compliance, and support with employee relations
- Set and review individual and team goals, provide regular performance feedback, and support career development plans
- Partner with the Talent Acquisition team to manage full recruitment cycle
- Business Development
- Contribute to business planning, including forecasting, promotional strategies, and category development
- Monitor and analyse business KPIs to inform strategic actions and improve commercial performance
- Proactively recruit new clients and support clienteling initiatives to deepen customer relationships and drive client loyalty
- Collaborate regularly with the Retail Development Manager to review counter performance, share insights, and develop growth strategies
- Build strong partnerships with retailer teams, supporting cross-functional collaboration and shared business objectives
- Operational Excellence
- Oversee day-to-day retail operations, including rota management, stock monitoring, and accurate reporting aligned with retailer systems
- Ensure the flawless execution of brand activations, events, and in-store campaigns
- Uphold brand standards for grooming, presentation, and environment
- Client Experience
- Set expectations for client service excellence by leading with authenticity, empathy and deep product expertise
- Champion the brand’s signature service approach, ensuring all client interactions are elevated and immersive
What you will bring to the role:
- Proven leadership experience in a luxury or premium retail environment, ideally within beauty or fragrance
- The ability to coach and develop a diverse team while fostering a culture of collaboration
- A passion for creating memorable, client-centric experiences
- Strategic thinking with strong commercial awareness and decision-making capabilities
- A solution-focused approach, thriving in a fast-paced and evolving environment
You are energised by:
- Creating memorable and long-lasting client relationships
- Building and nurturing a culture where achievement is celebrated and learning is continuous
- Driving commercial results and taking ownership of your business
- Investing time in coaching, mentoring, and development the team
- Contributing in the on-going and companywide version of sustainability.
Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:
- Restoring Nature and Climate
- Investing in Circularity
- Advancing dignity and prosperity
- Promoting the autonomy of women
What will you gain from this experience:
The opportunity to be part of a globally recognised luxury brand known for its timeless heritage. You will be empowered to take ownership of your impact within CHANEL and contribute to the UK region.
Benefits at CHANEL:
Our employee benefits have been created to support you across your professional and personal life by offering you:
- Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
- Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
- Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
- Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
- Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
*Benefits are eligibility dependant and subject to change at any time.
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
Account Manager - Boots Kingston employer: Chanel
CHANEL offers an exceptional work environment in Greater London, where innovation meets tradition. As a Financial Systems Intern, you will benefit from a culture that values analytical excellence and professional growth, with opportunities to engage in meaningful projects that enhance your skills. The company's commitment to employee development and a collaborative atmosphere makes it an attractive place for those seeking a rewarding career in finance.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Boots Kingston
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Chanel, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Chanel!
We think you need these skills to ace Account Manager - Boots Kingston
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Chanel, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Chanel and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Chanel that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Chanel
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
