At a Glance
- Tasks: Provide luxury customer experiences and build lasting relationships with clients.
- Company: Chanel, a prestigious brand known for its commitment to excellence and diversity.
- Benefits: Career development resources, wellbeing programs, and potential for contract extension.
- Other info: Opportunity for personal growth and learning in a collaborative environment.
- Why this job: Join a dynamic team and immerse yourself in the world of luxury watches and fine jewellery.
- Qualifications: Retail experience, preferably in luxury or jewellery, with strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths, and enabling them to benefit from new opportunities.
It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations.
This means everyone can grow, continue to be inspired, and feel included now and in the future.
The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organization and its people.
We are currently recruiting a Watches and Fine Jewelry Advisor for our Market Street Watches and Fine Jewelry Boutique.
This role will showcase Chanel Watch and Fine Jewelry offering and work in client development across the category.
This will be a 6 month fixed term contract, with potential for extension.
ABOUT THE ROLE
The Timepiece and Fine Jewelry Specialist (TFJS) is responsible for providing a luxury customer experience to achieve the mission of the brand.
You will be dedicated to engaging the Fashion and Watch and Timepiece and Fine Jewelry consumer of today and tomorrow, developing the relationship between client and brand and providing unsurpassed service to all our clients.
WHAT IMPACT CAN YOU CREATE AT CHANEL
As a Timepiece and Fine Jewelry Specialist, you will sell a style and a dream, building emotional connections with customers by understanding their needs, offering relevant recommendations, and inspiring them to discover the allure of Chanel Timepieces and Fine Jewelry.
Your passion for luxury watches and fine jewelry and commitment to excellence will elevate the boutique's reputation and enhance the overall customer experience.
YOU ARE ENERGISED BY
Providing the ultimate in luxury customer experience to both internal and external customers with a focus on customer recruitment and retention.
Success in this role requires luxury timepieces and fine jewelry knowledge, excellent customer service skills, and the ability to thrive in a fast-paced, client-centric environment.
You should enjoy building relationships, working collaboratively with a diverse team, and staying updated on industry trends and product offerings.
WHAT WILL YOU DO?
- Focus on customer recruitment and retention. Engage clients and build long lasting relationships with them that reflect the Chanel relational promise.
- Equip yourself with expertise level of product knowledge while committing to personal development and continuous learning within the business and industry.
- Provide after-sales service to customers that further displays our commitment to excellence.
- Possess expertise in Fine Jewelry, High Jewelry and Watches and perform quality check and after sales follow up on the products.
- Work closely within the boutique and with other Watch and Fine Jewelry and Fashion boutiques for expertise enhancement and encourage referral activities.
- WHAT YOU WILL BRING
- Previous retail working experience, with experience within the luxury or Jewelry industry preferred.
- Commitment to learning and development in the Timepiece and Fine Jewelry categories, but also across the wider Chanel business.
- Good presentation with excellent interpersonal, teamwork & communication skills.
- GIA Certification or similar qualification would be advantageous.
- Knowledge and excitement for the Watches and Fine Jewelry category, that is able to be passed on to the client.
- WHAT CHANEL CAN OFFER YOU
In this position, you will have the opportunity to further develop your skills in luxury retail and client service, through career planning resources, development through formal training programs (in-house and externally), coaching and more.
- wellbeing programs
- learning and development opportunities
- parental leave for all parents globally
We are an Equal Employment Opportunity Employer and personal attributes do not form part of the selection process. Our team is selected solely for their talents and capabilities.
Watches & Fine Jewellery Advisor employer: Chanel, Inc.
CHANEL is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of London. With a strong commitment to employee growth, you will have access to continuous learning opportunities and the chance to lead impactful global initiatives in Travel & Expense management. Enjoy the unique advantage of working for a prestigious brand that values innovation and collaboration, while also offering competitive benefits and a supportive environment for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Watches & Fine Jewellery Advisor
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Watches & Fine Jewellery Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Chanel, Inc.:Don’t forget to personalise your application for Chanel, Inc.! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Chanel, Inc.
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Chanel, Inc. offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Chanel, Inc. and contribute positively during your temporary stint.
