Account Manager - Boots Tamworth

Account Manager – Boots Tamworth – Contract: Permanent, 37.5 hours/week, any 5 in 7 days

As an Account Manager within our Fragrance & Beauty division, you will lead a dynamic and passionate team, inspiring them to embody CHANEL values and deliver exceptional client experiences.

Your role is pivotal in driving retail excellence, cultivating team performance, and upholding the brand image within the market.

Responsibilities

• People Management
• Inspire, develop, and manage a high‑performing team with a focus on collaboration, diversity, and empowerment.
• Lead onboarding and continuous training of the team, ensuring strong product knowledge, service excellence, operational compliance, and support with employee relations.
• Set and review individual and team goals, provide regular performance feedback, and support career development plans.
• Partner with the Talent Acquisition team to manage the full recruitment cycle.
• Business Development
• Contribute to business planning, including forecasting, promotional strategies, and category development.
• Monitor and analyse business KPIs to inform strategic actions and improve commercial performance.
• Proactively recruit new clients and support clienteling initiatives to deepen customer relationships and drive client loyalty.
• Collaborate regularly with the Retail Development Manager to review counter performance, share insights, and develop growth strategies.
• Build strong partnerships with retailer teams, supporting cross‑functional collaboration and shared business objectives.
• Operational Excellence
• Oversee day‑to‑day retail operations, including rota management, stock monitoring, and accurate reporting aligned with retailer systems.
• Ensure the flawless execution of brand activations, events, and in‑store campaigns.
• Uphold brand standards for grooming, presentation, and environment.
• Client Experience
• Set expectations for client service excellence by leading with authenticity, empathy and deep product expertise.
• Champion the brand’s signature service approach, ensuring all client interactions are elevated and immersive.

Qualifications

• Proven leadership experience in a luxury or premium retail environment, ideally within beauty or fragrance.
• Ability to coach and develop a diverse team while fostering a culture of collaboration.
• Passion for creating memorable, client‑centric experiences.
• Strategic thinking with strong commercial awareness and decision‑making capabilities.
• Solution‑focused approach, thriving in a fast‑paced and evolving environment.
• Creating memorable and long‑lasting client relationships.
• Building and nurturing a culture where achievement is celebrated and learning is continuous.
• Driving commercial results and taking ownership of your business.
• Investing time in coaching, mentoring, and development of the team.
• Contributing to the ongoing company‑wide version of sustainability.

Benefits

• Physical Wellbeing: Private Medical Insurance covering pre‑existing conditions, Online GP App, Cycle Scheme participation.
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers.
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines.
• Lifestyle: Arts & Culture Ticket Discounts, CHANEL Product Discounts and Employee‑Only Sales, Employee Recognition awards.
• #J-18808-Ljbffr