Account Manager - Stansted Airport in Stansted Mountfitchet

Permanent, Full Time. Working a 4 days on, 2 days off shift pattern.

What impact you can create at CHANEL:

• People Management
  • Inspire, develop and manage a high‑performing team with a focus on collaboration, diversity and empowerment.
  • Lead onboarding and continuous training of the team, ensuring strong product knowledge, service excellence, operational compliance and support with employee relations.
  • Set and review individual and team goals, provide regular performance feedback and support career development plans.
  • Partner with the Talent Acquisition team to manage the full recruitment cycle.
• Business Development
  • Contribute to business planning, including forecasting, promotional strategies and category development.
  • Monitor and analyse business KPIs to inform strategic actions and improve commercial performance.
  • Proactively recruit new clients and support clienteling initiatives to deepen customer relationships and drive client loyalty.
  • Collaborate with the Retail Development Manager to review counter performance, share insights and develop growth strategies.
  • Build strong partnerships with retailer teams, supporting cross‑functional collaboration and shared business objectives.
• Operational Excellence
  • Oversee day‑to‑day retail operations, including rota management, stock monitoring and accurate reporting aligned with retailer systems.
  • Ensure flawless execution of brand activations, events and in‑store campaigns.
  • Uphold brand standards for grooming, presentation and environment.
• Client Experience
  • Set expectations for client service excellence by leading with authenticity, empathy and deep product expertise.
  • Champion the brand’s signature service approach, ensuring all client interactions are elevated and immersive.

What you will bring to the role:

• Proven leadership experience in a luxury or premium retail environment, ideally within beauty or fragrance.
• The ability to coach and develop a diverse team while fostering a culture of collaboration.
• A passion for creating memorable, client‑centric experiences.
• Strategic thinking with strong commercial awareness and decision‑making capabilities.
• A solution‑focused approach, thriving in a fast‑paced and evolving environment.

You are energised by:

• Creating memorable and long‑lasting client relationships.
• Building and nurturing a culture where achievement is celebrated and learning is continuous.
• Driving commercial results and taking ownership of your business.
• Investing time in coaching, mentoring and development of the team.
• Contributing to the ongoing sustainability initiatives of the company.

What will you gain from this experience:

• The opportunity to be part of a globally recognised luxury brand known for its timeless heritage and to contribute to the UK region.

Benefits at CHANEL:

• Private Medical Insurance covering pre‑existing conditions and the option to add family members.
• Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax‑exempt bike and/or accessories.
• Pension, Life Assurance and retail discounts across multiple retailers.
• Employee Assistance Programmes and other support lines for mental wellbeing.
• Arts & Culture Ticket Discounts across major London attractions.
• CHANEL product discounts and employee‑only sales.
• Service Awards Programme offering CHANEL products, retail vouchers and additional holidays across milestones.

CHANEL is an equal opportunity employer. We welcome applicants from all backgrounds and will assess all prospective employees fairly and without bias.