Part Time Sales and Service Administrator, New Bond Street

Part Time Sales and Service AdministratorLocation: New Bond StreetContract: Permanent, Part Time 3 days per weekCHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience.YOUR ROLE @CHANELThe Sales and Service Administrator plays a vital role as a key point of contact for clients and is responsible for ensuring full compliance with all required processes, including anti‑money laundering, identification, and quota checks. The role contributes to building long‑term client relationships and brand loyalty by consistently delivering an exceptional level of care, demonstrating strong product knowledge, and working collaboratively with the wider team. Through attention to detail and adherence to CHANEL standards, the Sales and Service Administrator supports a seamless and trusted client experience at every stage of the client journey.WHAT IMPACT YOU CREATE AT CHANELEnsure that all Point of Sales are open and closed, check that the float is readyEngaging with clients to be the final face of the client journey, dealing with transactional aspects of saleEnsure all compliance requirements outlined in the POS Compliance Manual are accurately followed and completed in line with company policies, standards and regulatory requirements.Establish and cultivate strong customer relationships by responding promptly and appropriately to all internal and external queries and ensuring that all parties are kept informed as appropriate.Front of House housekeeping – replenish and order stationery (till rolls, client data capture cards, receipt envelopes)RFID- ensure that the sale is processed so that the stock levels are accurate.Quota management – keep an accurate record on the boutique tracker document.Maintaining Client Data Accuracy/GDPR – update client details/merge accounts where needed, maintain CRM (Customer Relationship Management) opts In’sManage Remote Sales (PBL) by processing Pay by Link transactions, administering payments via the Adyen portal, and ensuring accuracy and compliance at all times.Apply a helpful and courteous manner towards all colleagues, remaining reliable, positive, supportive and flexible at all timesWork effectively and efficiently within the team, sharing ideas and contributing to a positive morale as well as ensuring good time management and sufficient Boutique cover at all times.Ensure absolute confidentiality of the Company’s commercial activities and internal affairs at all timeSuccessfully participate in and complete any training provided, acquiring and applying high standards of selling skills and knowledge.Actively and positively participate in any meetings arranged.WHAT YOU WILL BRING TO THE ROLEExcellent customer service skills and a passion for problem solving.Collaborative mindset, patience and the ability to remain calm in stressful situationsStrong administrative skills and excellent verbal and communication skillset.A meticulous mindset, thorough and with strong attention to detail.Experience of managing workflow and meeting deadlinesHaving excellent attention to detail and the ability to spot unusual activityYOU ARE ENERGISED BYWe are looking for someone who is rigorous and reliable, communicative and has a keen eye for details. You will be comfortable engaging with a range of clients in a positive and confident manner.You will have a good understanding of processes how systems operate (Y2, RFID, etc) and of how to deal with complex transactional problems.Actively participating in positive feedback sessions to ensure a full understanding on the part of the rest of the sales force to work together in a collaborative way so that quotas are respected, and any unusual activity is shared and reported.Putting yourself in other people’s shoes and listening to understanding their needs; Being exposed to a diversity of topics and drawing common threadsWHAT YOU WILL GAIN FROM THIS EXPERIENCEAn Environment to express both your curiosity and capability, with the aim of creating sustainable long term personal and professional growthAn inclusive approach to utilising the diverse range of personalities and competencies at CHANELDelivery of excellence in an environment that places the long-term success of its people and by extension the brand at its forefrontBeing part of a team that delivers a key value add service to the client, and deepens the client's relationship with the brandThe UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey.BENEFITS AT CHANELOur employee benefits have been created to support you across your professional and personal life by offering you:Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessoriesFinancial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s moreMental Wellbeing: Employee Assistance Programmes and Other Support LinesPlatforms: Multiple Platforms to support across WellbeingLifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only SalesEmployee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones*Benefits are eligibility dependant and subject to change at any timeCHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience. #J-18808-Ljbffr