At a Glance
- Tasks: Lead and innovate learning strategies for luxury retail teams in Watches & Fine Jewellery.
- Company: Join CHANEL, a prestigious brand known for its creativity and excellence.
- Benefits: Enjoy competitive perks including health insurance, discounts, and wellness programmes.
- Other info: Dynamic role with opportunities for professional growth and cultural impact.
- Why this job: Shape the future of luxury retail training and empower teams to excel.
- Qualifications: Experience in luxury retail training and strong coaching skills required.
The predicted salary is between 63000 - 77000 £ per year.
- Watches & Fine Jewellery Retail Learning Manager, UK Region
- Reports to: Head of W&FJ Retail Business & Training Director
Your role @CHANEL
You will be responsible for defining, deploying and animating the Learning & Engagement strategy for all Watches & Fine Jewellery selling communities across the UK Region (UK, Ireland & Canada).
This role requires you to dynamically move between being on the floor connected to retail staff at all levels, strategic creation and planning.
Based in London, you will be the enabling force behind the development of our retail teams' expertise and client mindset, ensuring every interaction reflects the excellence and emotion of the Maison.
You will design and deliver impactful training programmes that empower our people to best connect client to products and services within our ecosystem.
As part of the global WFJ education community you will be working in collaboration with the global team to adapt materials to our market needs, with some elements of bespoke design.
You will own the training activities and field coaching across UK and Ireland boutiques, while acting as a strategic partner and learning advisor to the Canada WFJ team - guiding them on the learning roadmap, co‑developing training modules and ensuring consistency of approach across the Region, without the need for regular physical presence in Canada.
As part of the Watches & Fine Jewellery Division within the most creative and inspiring Maison, you will dual report to the WFJ Head of Retail & Training Director, working in collaboration with the other departments of the UK Watches & Fine Jewellery and House of Learning teams, the WFJ Canada team, and key stakeholders in Fashion Division.
What impact you can create at Chanel
- Create a clear and compelling WFJ Learning & Engagement strategy for the UK Region (UK, Ireland & Canada), ensuring every market is aligned behind the Brand vision and regional business priorities.
- Enable measurable impact on sales performance, client experience and satisfaction, and team engagement by establishing an inspiring, vibrant and memorable annual learning roadmap closely connected to the realities of retail.
- Translate global WFJ learning content & priorities into meaningful experiences that develops our retail talent across the Region, preserving Maison standards while responding to local market needs.
- Development of Selling Communities
- WFJ Client Advisors: Deep product expertise, advanced selling ceremonies, and high‑end clientelling techniques.
- Fashion Sales Advisors: Comfort with presenting WFJ products to the Fashion client that support cross‑selling opportunities, and styling the perfect outfits.
- WFJ Ambassadors within Fashion teams: Enhanced WFJ knowledge, acting as a reference for their peers.
- WFJ Boutique Directors: Strategic coaching on team development, learning culture activation, and performance development through continuous learning.
- Wholesale Partners: Tailored WFJ product training and brand immersion programmes ensuring consistency of the CHANEL experience across wholesale points of sale.
- Retail Client Journey Excellence
- Embed the capability to deliver service excellence standards specific to the WFJ universe, creating a consistently elevated and emotionally engaging experience in every boutique from welcome to farewell and beyond, with consistency, elegance and emotional intelligence.
- Use client feedback, mystery shopping results and qualitative observations to create a culture of continuous refinement and elevation of the client journey.
- Embed a genuine WFJ clientelling mindset across all selling communities, enabling teams to move beyond transactional selling and build lasting, meaningful client relationships through thoughtful discovery, personalised follow‑up and considered relationship management.
Encourage curiosity that enriches client conversations and connects WFJ to broader worlds of art, travel, lifestyle and culture.
- Care Programme
- Embed the CHANEL Care philosophy across all boutiques, ensuring teams understand and position Care as an essential expression of the Maison's long‑term relationship with the client.
- Use Care‑related KPIs and client feedback to strengthen service quality, identify opportunities for improvement and celebrate progress across the Region.
- Coaching & Field Accompaniment
- Reinforce learning directly in real boutique situations, turning client interactions into practical coaching moments.
- Be recognised by Boutique Directors as a trusted partner on team learning and engagement, helping them translate priorities into daily leadership habits and career development for our people.
- Create a continuous feedback culture that improves performance in the moment.
- Regional Scope: Canada Strategic Accompaniment
- Act as the strategic learning partner for the Canada WFJ team, bringing clarity, consistency and direction to the local learning roadmap while respecting market specificities and local nuances.
- Build local learning capability and ensure any periodic travel to Canada is focused on priority moments of impact, such as collection launches, key events or boutique openings.
What you will bring to the role
- Proven expertise in retail learning or training within a luxury industry, ideally in Watches & Fine Jewellery or a similarly demanding luxury universe where technicality and emotion intersect.
- A natural coach and inspiring facilitator, with the ability to engage and energise diverse audiences at every level.
- Drive an open & constructive feedback culture.
- Strong strategic mindset combined with a hands‑on approach to delivery.
- Excellent knowledge of clientelling techniques, luxury service standards, and retail client journey best practices.
- Ability to manage and influence stakeholders across multiple markets, with proven experience in remote team collaboration and cross‑cultural communication.
- Strong communication and presentation skills, with the ability to create compelling training content and storytelling.
- Proficiency in both in‑person and digital training delivery methods.
- Agile, organised, and capable of managing multiple projects simultaneously.
- Understanding of UK, Ireland and Canada market dynamics and specificities.
- Excellent knowledge of Power Point and digital learning tools
You are energised by
- Being the steward of learning excellence and client culture for the WFJ universe at Chanel UK Region.
- Empowering people. Facilitating our people's growth in confidence, knowledge, and client impact through your coaching.
- Leading and collaborating with diverse teams across markets, cultures, and organisational levels.
- Thinking innovatively about how people learn, designing fresh and inspiring experiences that go beyond traditional training formats.
- Being agile, flexible, and comfortable navigating ambiguity in a fast‑paced, evolving environment.
- Spending time on the shop floor, connecting with teams, observing client interactions, and turning everyday moments into learning opportunities.
- Influencing mindsets and behaviours - creating lasting cultural shifts.
What you would gain from this experience
- A unique opportunity to shape the learning culture and client excellence of the WFJ UK Region .
- Constant evolution of capability and professional growth within a dynamic environment.
- Exposure to new products, design, craftsmanship, and inspirations within the world of Watches & Fine Jewellery.
- A culture that embraces the uniqueness of the individual.
- A business environment that appreciates an enterprising spirit, and liberates our people to increase the value they contribute to the company.
Benefits at CHANEL
- Physical
Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax‑exempt bike and/or accessories
- Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100's more
- Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
- Platforms: Multiple Platforms to support across Wellbeing
- Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
- Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
- *Benefits are eligibility dependent and subject to change at any time
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.
Watches & Fine Jewellery Retail Learning Manager, UK Region in London employer: Chanel, Inc.
CHANEL is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of London. With a strong commitment to employee growth, you will have access to continuous learning opportunities and the chance to lead impactful global initiatives in Travel & Expense management. Enjoy the unique advantage of working for a prestigious brand that values innovation and collaboration, while also offering competitive benefits and a supportive environment for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Watches & Fine Jewellery Retail Learning Manager, UK Region in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Chanel, Inc., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Chanel, Inc.!
We think you need these skills to ace Watches & Fine Jewellery Retail Learning Manager, UK Region in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Chanel, Inc., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Chanel, Inc. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Chanel, Inc. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Chanel, Inc.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
