Project Manager, Legal Operations in London

Location: London Headquarters

UK Reports to: Managing Counsel – Global Legal Operations

Contract: Full-time and permanent position

At Chanel, we want people to be able to perform at their best and feel confident in their work. We offer an attractive, welcoming and inclusive workplace in which we strive to nurture personal growth, contributing to collective progress. We value the uniqueness of perspectives, experiences and potentials of each individual and believe that they will increase the effectiveness of our teams. Our core values are excellence, integrity, curiosity, generosity, collaboration and delivering best-in-class legal services.

Your role in Legal@Chanel:

You will be part of a dynamic and innovative Legal Operations team in the Global Legal department. The role will work closely with the worldwide Chanel Legal team, the Chanel Tech team, as well as our business partners in other functions and divisions. You will be leading various projects and initiatives, bringing impactful project deliverables and outcomes to support the Legal@Chanel ambitions as well as the Legal Operations roadmap.

What impact and key drivers you can create at Chanel:

• Working closely with other members of the Legal Operations team and the wider Legal team, you will be leading multiple Projects or Workstreams achieving objectives aligned to support the Legal Transformation Roadmap for the Legal Department, including:

• Create/Refine project plans in different project stages, including required resources, timelines and anticipate efforts involved to implement the proposed desired process/tool, define scope and project success KPIs.
• In collaboration with internal teams, design use cases and roll out sample user testing (UAT) to check viability of tools and/or software and track and manage internal feedback.
• Collaborate with external tool/software vendors and internal IT teams on the global implementation of tools and software.
• Manage vendors.
• Design the tracking mechanisms and reporting on the roll-out of the selected approach, both from a Global level perspective, and regionally in collaboration with key contacts, and update stakeholder groups regularly against KPIs.
• Measure outcome by working closely with the Steering Committees and/or Project teams, including IT, Indirect Procurement and other colleagues to ensure that the tool is operational in all jurisdictions and meeting the needs of local practices.

Lead change management in launching campaigns in a matrix organisation including divisions, regions and markets, including but not limited to creating launch materials, communication decks, design and lead education and training sessions for implementation.

Provide expert guidance to the Legal function community on optimising legal service delivery, operating models, and ways of working.

Influence different legal leaders and cross-functional teams to align on priorities, adopt change, and embed best-in-class legal operations practices.

Contribute to the shaping of the legal technology roadmap.

Proactively identify, lead and support process improvements and technology adoption across the Global Legal Department.

Participate in data governance and analytics for Legal, including data quality, standards, reporting and dashboards, insights generation, and responsible AI-enabled use of legal data.

Collaborate on team-wide projects or events, such as the annual Legal Innovation Day, or to write/edit the Legal Annual Report.

Help build and share Legal Project Management know-how and best practices to the wider legal community.

You are energised by:

• Learning about new trends, technologies and innovations and sharing with others.
• Teamwork and building strong and trusting relationships: Interacting with a range of stakeholders in a matrix work environment.
• Working in a highly collaborative matrix and international environment: Being able to positively influence the work of the worldwide legal team, interacting with colleagues from different cultures and backgrounds.

What you will bring/have:

• Deep expertise (8+ years) of project management and change management experience; experience in legal work processes or environments a definite plus.
• Understanding of tech ecosystems, data governance and integration of tools.
• An industry recognised Project Management qualification (e.g. APMP, Prince 2).
• Experience working with data analysis and willingness to learn more.
• Strong communication skills, especially excellent writing skills.
• Legal background preferred (not required).

Other qualities:

• Ability to work on a variety of topics in parallel, while being efficient and fast in getting things done.
• Capacity to drive change while understanding other perspectives.
• Strong team spirit.
• Flexible and agile.
• Problem-solving and influencing skills.
• Results driven and ability to multitask.
• Curiosity and customer-orientation.

What you would gain from this experience:

• An opportunity to experience working within the corporate group of a multi-national and diverse company with a strong brand and heritage in the luxury market sector.
• An opportunity to develop your project management skills in the fast-paced environment with increasing global projects across legal operations, efficiency and also transversal projects across multiple legal expertise.
• Being part of a very dynamic and collaborative Legal community worldwide.
• Being embedded in a community that has transformation and learning at its core.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.